TSP Network Services Administrator

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Make a difference in the community you live in! As a Community Builder-an employee with the City of Gainesville- you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it's a chance to contribute to community success and to help enhance the Gainesville way of life.

Department:

5033 GRU - GRUCom Technical Services

Salary will be based on qualifications.

Closing Date:

05/14/2024

Job Details:

This is an entry level position that depending on the area of assignment performs advanced, complex technical work in the Telecommunications Services Provider (TSP) industry. The requirements of this position depending on assignment involves a broad range of administrative, professional and technical activities in support of the overall network design and capability of the electronics (routers, switches, etc.) component of a highly complex MPLS-based TSP WAN/MAN/LAN network or has similar responsibilities for the TSP's Class 4/5 Public Switched Telephone Network (PSTN) connected IP Voice System.

The WAN/MAN network includes 600+ miles of fiber optic cable, numerous purchased circuits and supporting network electronics in the Gainesville, FL area and data transport and Internet access services spanning multiple states with major interconnections at the Internet/Carrier meet points in Atlanta, GA and Miami, FL and other service locations.The Class 4/5 IP Voice System equipment is installed in a geographically diverse, redundant configuration as part of the MAN network and is connected to PSTN via dedicated communication circuits.This classification reports to a designated supervisor and work under direct supervision but have the ability to work with general supervision. Work in this class is distinguished from higher classes by its lack of supervisory responsibility, and from lower classes by its advanced technical skill and emphasis on TSP administrative, professional and technical activities. This position reports to the Telecommunications Service Provider Network Services Administrator, Lead position.

Job Description:

SUMMARY

This is an entry level position that performs advanced, complex technical work in the Telecommunications Services Provider (TSP) industry. It involves a broad range of administrative, professional and technical activities in support of the overall network design and capability of the electronics (routers, switches, etc.) component of a highly complex MPLS-based TSP network. The network includes 600+ miles of fiber optic cable, numerous purchased circuits and supporting network electronics in the Gainesville, Fl area and data transport and Internet access services spanning multiple states with major interconnections at the Internet/Carrier meet points in Atlanta, Ga. and Miami, Fl. and other service locations.

There is an emphasis on team-oriented planning, designing and service provisioning the data transport network electronics and fiber infrastructure and service provisioning through coordination with the other TSP department operational groups (Engineering, Outside Plant and Transport).

Work is performed remotely and on-site.

Work requires broad and extensive TSP and MPLS skills including the following technical areas: MPLS-based TSP networks, TSP-related server (Linux) and database management, security and disaster recovery.

Incumbents in this classification report to a designated supervisor and work under direct supervision but have the ability to work with general supervision. Work in this class is distinguished from higher classes by its lack of supervisory responsibility, and from lower classes by its advanced technical skill and emphasis on TSP administrative, professional and technical activities.

EXAMPLES OF WORK

This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower level duties may be required.

ESSENTIAL JOB FUNCTIONS

Design, implement, manage, monitor, and troubleshoot a large metropolitan MPLS and Metro Ethernet network system for Internet, data transport, and cellular phone backhaul. Includes working with Cisco, Juniper, Raisecom, Telco Systems, Ruckus/Brocade, and many other network systems and hardware.

Troubleshooting work may require physical work or travel and/or interacting with multiple internal and external parties to resolve potentially time-sensitive issues. This may also require interacting with other internal groups, external customers, or external vendors. Scale of work may be minor single-customer issues or major network-wide issues. This work may be done on call and/or outside of normal work hours.

Design, implement, manage, and troubleshoot large wired and wireless internet access networks for large MDUs delivered via fiber-optic and other network technologies. This also includes managing deployment teams, routing network traffic, and measuring coverage and network performance. Troubleshooting work may require physical work or travel and/or interacting with multiple internal and external parties to resolve potentially time-sensitive issues, which may require interacting with other internal groups, external customers, or external vendors.

Troubleshoot multi-vendor multi-device type data networking issues (switches, routers, servers, access-points, etc. Troubleshooting work may require physical work or travel and/or interacting with multiple internal and external parties to resolve potentially time sensitive issues.

May require interacting with other internal groups, external customers, or external vendors. Scale of work may be minor single-customer issues or major network-wide issues. This work may be done on-call and/or outside of normal work hours.

Perform technical and non-technical routine operational tasks for multi-vendor service provider network system. Individual tasks may include configuration of network device monitoring, application of software fixes and best-practices, capacity and network expansion planning or work, maintaining licensing, etc. for both data transport Metro Area Networks and internet connectivity.

Perform provisioning, configuration, and implementation design of internet and data transport customer service orders. Tasks may involve coordination and engagement with customers or various internal groups to collect technical requirements, provide design guidelines, and/or implementation details for external customers.

Provide supplemental technical assistance to other internal technical teams.

Performs maintenance for mail servers and for multiple PSQL databases.

Works individually, as a team, or with other internal or external groups to provide recommendations, implementation or development of new service offerings and internal toolsets that meet design workflows, policies, best-practices, and create documentation related to this work.

Manage and maintain network support services on various Linux servers. Includes, but not limited to DNS, DHCP, RADIUS, CALEA/DMCA tracking, network monitoring, and quality assurance.

Configure and manage internet peering and BGP routing with national carriers and data centers. Also configure and manage long-haul transport circuits to major internet peering centers.

Test, develop, and deploy new telecommunications products and tools. Provide recommendations, develop, and/or implement new service offerings and internal toolsets that meet design workflows, policies, best-practices, and create documentation related to this work.

Participate in various Telecommunications Services Provider work activities such as new services design and cost estimation activities with the various groups in the TSP department.

Develop feasibility studies, capacity planning reports, performance analysis and fine-tuning projects, new technology evaluation reports, new systems and applications technical requirements specifications and review, act as a project lead on technical TSP network electronics new services infrastructure projects, maintenance projects and network capacity upgrades.

Provide technical support for escalated TSP network and client-side hardware, software, security and network issues in a timely and customer-friendly manner, usually on a rotating schedule.

Provide after-hours and weekend support outside of normal business hours.

Support other groups in the TSP department throughout coordinated project lifecycles.

Attend work on a continuous and regular basis.

NON-ESSENTIAL JOB FUNCTIONS

Perform other related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Below are the required education, experience, knowledge, skills and abilities to perform the essential functions.

EDUCATION AND EXPERIENCE

Graduation from an accredited four-year college or university with a Computer Science related degree with major course work in operating systems, computer architecture, data structures, programming, database management, networking and security, or an equivalent program acceptable to management, and two (2) years of experience in the Telecommunications Services Provider industry including two (2) years as a network administrator, or equivalent, or an equivalent combination of education, training and experience which provide the required knowledge, skills and abilities.

CCNP (Cisco Certified Network Professional) and/or JNCIS (Juniper Networks Certified Internet Specialist for Networking

CCNA (Cisco Certified Network Associate) and/or JNCIA (Juniper Networks Certified Associate) for Networking

Industry standard Linux (preferred) or Unix professional certification at an Engineer Level (i.e. RHCE - Red Hat Certified Engineer, LPIC-3 - Linux Professional Institute, LFCE - Linux Foundation Certified Engineer)

Project Management Professional (PMP) or Comp TIA Project+ certification.

All of the above may be substituted for one (1) year of experience or education.

CERTIFICATIONS OR LICENSES

Licenses

A valid State of Florida Driver License is required at all times while employed in this classification.

Certifications

None.

KNOWLEDGE, SKILLS AND ABILITIES

Advanced Layer 2 switching knowledge and experience especially Spanning Tree Protocol.

Knowledge of MPLS and VPLS networking concepts, designs, and deployment.

Knowledge of advanced internet and metro ethernet network design, routing and TCP/IP with experience including OSPF, EIGRP, BGP, TCP/IP, IPv4/v6, MPLS/VPLS, VLAN (802.1Q, QinQ), and ethernet cabling standards and related protocol suites.

Knowledge of Linux server management and deployment.

Knowledge and advanced understanding of 802.11 Wi-Fi networking.

Knowledge and advanced understanding of network management protocols and common applications (SNMP, SSH, NetMon, MRTG, NAGIOS, Packet Analyzers, TCP/IP, IPv4/v6, etc.)

Knowledge of server virtualization system including VMWare and KVM.

Advanced knowledge and experience with Internet best practices and standards including, but not limited to IEEE, ARIN, IETF, and RIRs.

Advanced knowledge of fiber-optic systems, including types of fiber, permitted distances, optical transceivers, testing for normal operation, and selecting the correct type of optical equipment for the given need.

Knowledge and familiarity with common internet service protocols: email (SMTP, POP, IMAP), web (HTTP, HTTPS), Remote access (Telnet, SSH), File Transfer (FTP, SFTP, TFTP), network time (NTP, SNTP, PTP), DNS.

Ability to design, implement, and manage complex layer 2 distribution networks.

Ability to design, implement, manage, troubleshoot complex routed environments across multiple systems.

Ability to analyze, troubleshoot, and repair network routing issues independently, including OSPF, EIGRP, BGP, IPv4/v6, MPLS issues.

Ability to design analyze, troubleshoot, and repair layer 2 networks and analyze issues including Spanning Tree topology issues.

Ability to design, plan, and implement MDU, Metro Ethernet, and MPLS network designs for new deployment.

Ability to design, plan, and implement complex routed networks on various network systems.

Ability to document network designs and configuration using common network applications.

Ability to design, plan, and implement large MDU Wi-Fi systems.

Ability to process, analyze, and create appropriate responses to network issues, especially under pressure and with a wide variety of data points.

Skill in the use of Linux or UNIX base operating systems in a server and virtualization environment.

Skill in programming/scripting in Linux Environment.

Skill in working in relational database systems using SQL.

Skill in tracing and troubleshooting TCP/IP networks and related services, including routing, ACLs, and related protocols across devices of multiple types from multiple vendors.

Skill in troubleshooting complex Layer 2 networks, especially using Spanning Tree Protocol.

Skill in capturing and analyzing network traffic on common network equipment in order to diagnose network issues.

Skill in managing Wi-Fi network systems including enterprise access point management, customer authentication, security, and routing.

Skill in configuration and management of common network services, e.g., DHCP, DNS, RADIUS, TACAS, SNMP, SSH, HTTP.

Skill and basic understanding of open-source SQL databases, basic PHP and PL scripting.

Skill in tracing, troubleshooting, and configuring advanced TCP/IP routing, including OSPF, EIGRP, BGP, IPv4/v6.

Skill in deployment, configuration, and management of Linux servers.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work related environmental conditions.

PHYSICAL REQUIREMENTS

Must be able to perform sedentary work on an uninterrupted basis.

Must be able to lift/move network equipment (up to 50 pounds) on an occasional basis.

WORK ENVIRONMENT

Most work is performed in an office environment with moderate noise levels. Occasional work is performed in a data center, in the field, at remote locations (Ex.

Atlanta or Miami data centers) or at customer's locations. Work can be performed remotely.

Note:

May Require Assessment(s).

May fill multiple positions.

May establish an eligibility list.

Come join our team! The City of Gainesville offers a competitive benefits package and opportunities to grow both professionally and personally. Not only do we offer traditional benefits such as health insurance, life insurance, paid leave, 11 paid a holidays a year, a pension plan and a deferred compensation plan, but we also offer great things like on-site fitness centers, tuition reimbursement, on-site medical staff and a wellness program to keep you healthy and happy.

Equal Opportunity

The City of Gainesville is an equal opportunity/affirmative action employer and does not discriminate in hiring. Minorities, women and individuals with disabilities are encouraged to apply. Individuals with a disability, who require special accommodations during the selection process, should notify the Human Resources Department at 352-334-5077 or TDD/TTY at 352-334-2292.

Veterans' Preference

Veterans are encouraged to apply. Veterans' Preference ensures that veterans and eligible persons are given consideration at each step of the selection process.

However, preference does not guarantee that a veteran or other eligible person will be the candidate selected to fill the position. Section 295.07, Florida Statutes (F.S.) specifies who is eligible for Veterans' Preference. State of Florida residency is not required for Veterans' Preference.

If you are unable to apply online due to a disability, contact recruiting at HR@cityofgainesville.org or by calling 352-334-5077.