Are you a recent graduate with strong communication skills who enjoys working with others? You've come to the right place! We're looking for an outgoing, enthusiastic, and creative problem-solver to join our Customer Support team as a Technical Support Engineer (TSE) as part of our February class. As a member of our Customer Support team, you'll provide a service experience second to none as you help our customers tackle their problems head on and crush any technical obstacles in their path. And you'll be supported internally by a best-in-class team as well, receiving ample training and development opportunities to help get you up and running and ready for primetime.
iCIMS is a high-growth Software-as-a-Service (SaaS) company headquartered in Holmdel, NJ. Eight-times voted a Best Place to Work by NJBIZ and #16 on Glassdoor's 2019 Best Places to Work list, we are the industry's #1 recruitment software provider, delivering technology that supports approximately 4,000 contracted customers around the globe. Dedicated to maintaining an inclusive, inspirational and innovative work environment, and committed to our consistent growth, we have a wide range of opportunity for career advancement within our organization. Come grow with usapply today!
Use superior customer service skills by keeping a positive, caring, can-do attitude for our customers
Address and resolve customer concerns and issues in a timely manner
Document all events and interactions in SalesForce by creating, tracking, and closing cases when issues are resolved
Responsible for learning iCIMS' platform and ancillary products quickly and providing accurate information about them to our customers
Independently collects and tracks information and details of the problem
Troubleshoot customer issues using remote desktop software
Interact with customers through phone and email to Address and resolve concerns and issues
Dedicate yourself to the success and satisfaction of our customers
Attempt to resolve customer issues or escalate to Advanced personnel if necessary
Consistently ensures that business is conducted with integrity at all times and that behavior aligns with iCIMS policies, procedures, and core competencies
BA/BS or equivalent in Technology and/or related fields
Minimum of 0-2 years of technical support experience
Must be able to work nights and weekend shifts
Must have good working knowledge of Windows/Mac OS and its components
Strong customer relations skills
Strong written and verbal communication skills
Capable of multi-tasking in a fast-paced work environment
Ability to be flexible in work schedule; including nights
Strong knowledge of web-browser based technologies
Experience with system networking, TCP/IP and DNS
Experience with HRIS, CRM and / or ATS is a plus
iCIMS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by law.