TSA Customer Service Representative Part-Time

Staples Longmont , CO 80504

Posted 2 months ago

Description

Staples is focused on our customer and our community. As an Enrollment Agent (aka TSA Customer Service Representative), you will provide great customer service in our Staples retail stores by helping customers realize an easier flying experience through TSA Precheck. You will be positive, inclusive and collaborative in helping customers achieve their travel goals.

You will process electronic fingerprinting, applicant data and initiate background checks for various federal or state programs. In the beginning, you may also learn and support retail sales and operations while waiting for your in-depth background check to complete. This will provide you a well-rounded experience in understanding our stores and our customer.

We are investing in our people and our stores, empowering you to learn, grow and deliver. You will also be part of a fun, team-oriented retail culture at Staples.

Get great perks because, you matter.

  • Quarterly bonus, flexible hours/shifts, and generous paid time off; hiring immediately

  • Opportunity for full time and/or part time hours depending on the specific store's opening(s)

  • Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)

  • 401(k) plan with a company match, dental, vision, life and short-term disability insurance and many more benefits; full-time associates also eligible for medical and long-term disability insurance

Provide an exceptional customer experience.

  • Greet all customers and provide a professional and welcoming experience

  • Engage and present products & solutions that drives sales with our customer's needs in mind

Lead government or TSA related consumer sales for identity related products and services.

  • Verify customer identity, scan required documents into database system, take passport photos

  • Complete customer fingerprint images, biometric & data capture processes and paperwork

  • Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment

  • Show an understanding of policies and procedures for fingerprinting and enrolling applicants

Qualifications

Essential skills and experience:

  • 18 years of age or older and must be a U.S. citizen

  • Able to work a flexible schedule (including evenings and weekends)

  • Ability to operate a keyboard, photocopier, and other office equipment

  • Customer service-related experience

  • Pass a comprehensive and in-depth IdentoGO background check

  • Ability to travel locally (e.g. backfill at local enrollment locations, meetings, workshops)

  • Ability to lift/move materials in the 10-50 pound range

Click to learn more about the employee benefits, programs and perks offered at Staples.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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VIEW JOBS 5/1/2021 12:00:00 AM 2021-07-30T00:00 Description Staples is focused on our customer and our community, while empowering you to learn, grow and deliver. As an Enrollment Agent (i.e. TSA Customer Service Rep), you will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. You'll provide great customer service in our stores by helping customers realize an easier flying experience through TSA Precheck. You'll process electronic fingerprinting, applicant data and initiate background checks for various federal or state programs. Get great perks. * Quarterly bonus, flexible hours/shifts and generous paid time off; hiring immediately * Opportunity for full time and/or part time hours depending on the specific store's opening(s) * Compensation based on qualifications and experience. Staples reserves the right to pay more or less. * Associate store discount and more perks (discounts on mobile plans and other retailers, etc.) * 401(k) plan with a company match, dental and vision insurance, and many more benefits; full-time associates also eligible for medical Schedule an interview immediately. * After applying, engage in a brief conversation via text or e-mail (typically same day) to schedule an interview. We'll let you know if you're not eligible. In-person interviews are at the store location Lead government or TSA related consumer sales for identity related products and services. * Greet all customers and provide a professional and welcoming experience * Verify customer identity, scan required documents into database system, take passport photos * Complete customer fingerprint images, biometric & data capture processes and paperwork * Engage and present products & solutions that drives sales with our customer's needs in mind * Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment * Show an understanding of policies and procedures for fingerprinting and enrolling applicants * Be flexible on responsibilities to perform other duties as assigned * Support the retail business initially while waiting for your in-depth background check to complete Qualifications Essential skills and experience: * 18 years of age or older and must be a U.S. citizen * Able to work a flexible schedule (including evenings and/or weekends) * Proficiency in Microsoft Office; ability to operate a keyboard, photocopier, other office equipment * Customer service-related experience * Pass a comprehensive and in-depth IdentoGO background check * Ability to travel locally (e.g. backfill at local enrollment locations, meetings, workshops) * Ability to lift/move materials in the 10-50 pound range Click to learn more about the employee benefits, programs and perks offered at Staples. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Staples Longmont CO

TSA Customer Service Representative Part-Time

Staples