Trust & Safety Agent

Pinterest San Francisco , CA 94118

Posted 2 months ago

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We're looking for a thoughtful and resilient individual with quick decision-making skills to help us make Pinterest feel safe and welcoming. You'll help us review and respond to content reported by Pinners and teach Pinners what is and isn't appropriate for the community. You'll also have the chance to impact the development of new policies as the expertise you gain in this role will be a valuable asset to our Policy team. The nature of this job can be tough at times, but the work is vital to the experience of Pinners globally and the success of our company. This role will require some flexibility to work weekends.

What you'll do:

Review reported content and accurately and quickly assess for compliance with graphic content guidelines
Communicate with Pinners about community guidelines over email
Learn and implement evolving policies and guidelines
Identify content guideline gaps and trends to help improve Pinterest policies and methods of enforcement
Participate in an on-site wellness program to address unique challenges of working with graphic content

What we're looking for:

Strong critical and contextual thinking skills with a bias toward action in ambiguous situations
Willingness to learn complex policies quickly with curiosity and openness
Self-motivated and hard-working
Comfortable with viewing disturbing content and discussing difficult subjects clearly and calmly
Ability to remain detail oriented during long periods of focus

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