Trust Officer

The Trust Officer is responsible for performing a variety of duties including: account administration, growing and retaining current customer portfolios, developing new business, conducting customer interviews and presentations, preparing financial profiles, analyzing financial information and identifying potential business areas, recommending investment / trust opportunities, reviewing client accounts regularly, remaining current on tax, regulatory and financial legislation and legal issues relating to trust law, and resolving customer inquiries.

Trust Officer Essential Functions

• Comply with Trust policies and procedures

• Analyze and Interpret legal documents to determine the best course of action to follow in the management of individual accounts

• Assist with set personal goals and targets

• Review customer account transactions daily

• Oversee / schedule client distributions / bill payments

• Schedule client meets on periodic basis

• Review financial / investment markets daily

• Prepare / review customer documentation and agreements

• Manage personal workload/workflow

• Administer Trust relationships appropriately

• Conduct regular investment review of portfolio with Investment Officer

• Administer Guardianship accounts

• Administer Custodian accounts

• Assure appropriate management of IRA's and funds

• Assure accurate / timely settlement of Estates

• Respond to Employee Benefit inquiries appropriately

• Develop a high community profile

• Initiate and author client correspondence

• Cultivate potential referrals from exist accounts

• Analyze accurate customer needs

• Recommend investment / trust alternatives

• Perform presentations / meets with prospects

• Finalize new agreements with customers

• Coordinate and prepare information for RFP requests

• Cross sell other Bank products and services

• Recommend improvements to procedures

• Maximize technology tools available

• Assure accurate information passed to Trust Operations

• Oversee system cod on individual accounts

• Self-learn / knowledge of Microsoft Office / Trust Account System

• Self-learn / knowledge of Internet & Email

• Minimize departmental non-payroll costs

• Adhere to stated Trust department fee schedules

• Minimize nonstandard fee schedules

• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

• Work as part of a team

• Work with on-site equipment

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Bachelor's Degree business / finance / related preferred

Work Experience

8 - 12 years relevant experience preferred

customer service or sales experience preferred

General Supervisory/Manager Knowledge, Skills, and Abilities

Working proficiency in:

• Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches

• Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest's strategic plans

• Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion

• Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning

• Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience

• Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information

• Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required

• Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters

Additional Knowledge, Skills and Abilities

• Team player

• Excellent organizational and time management skills

• Ability to analyze financial data

• Strong client relationship management skills

• Excellent interpersonal and communication skills

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