Trust Officer - Hybrid/Remote

Job Description

First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locations and assets of $5+ billion. We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy. Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century. First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations.

This position is responsible for primary management of trust relationships and will assume primary responsibility for client satisfaction by directing and coordinating bank resources to ensure prompt delivery of quality service.

DUTIES & RESPONSIBILITIES:

• Responsible for complete administration of personal trust, guardianship and estate accounts within the wealth management group.

• Arrange and conduct client meetings, maintain regular contact with clients in accordance with established standards of service.

• Conduct annual investment update meetings with Investment Officer, if needed.

• Demonstrate a sense of urgency, adhere to deadlines, and effectively manage multiple projects.

• Develop new business by recognizing and capitalizing on opportunities to enhance and expand relationships with new and existing clients, prospects and centers of influence.

• Interact with bank partners and clients' external advisors to promote ongoing communication.

• Serve as an active member of any committee to which assigned and attend all required meetings.

• Provide training for Fiduciary Services Associates within the department.

• Monitor all account activity by reviewing and responding to daily transactions, cash and overdraft reports, ticklers.

• Maintain documentation of all client contacts including routine formal correspondence with client confirming discussions and action.

• Assure relationship profitability by monitoring service levels, fee revenue, and the assessment of additional fees for extraordinary services rendered.

• Perform all duties and functions in accordance with applicable policies and procedures including timely completion of all required administrative reviews, court accountings and required compliance documentation.

• Monitor all required payments and notices, making sure that the terms and provisions of the trust agreement (accounting to beneficiaries, entitlement of assets upon reaching a particular age, etc.) are complied with.

• Use judgment to allow or deny discretionary distribution requests in accordance with the terms of the trust and procedures of First American Bank.

• Prepare and present discretionary distribution requests for the Fiduciary Committee when such requests exceed the discretion of the officer.

• Review of fiduciary income tax returns for assigned accounts, preparation and distribution of necessary reports and information for outside accountants for income tax return preparation and coordination of resolution of issues with tax preparers.

• Stay current with changes and trends in trust administration, investments and the trust and financial services industry.

• Participate in activities and projects that enhance the group.

• Conduct and complete additional assignments/projects as designated by management.

QUALIFICATIONS:

• Bachelor's degree required. Industry-specific designation preferred (CTFA).

• Minimum three years in trust administration, estate planning or related field.

• Knowledge of trust and estate administration, investments, estate planning, tax, legal, insurance, and banking products is required.

• Demonstrated ability to use critical thinking to mitigate risk.

• A history of academic and/or professional success with a persistent desire for professional development and a proven track record of achieving results.

• Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to effectively tailor the message appropriately to the audience and situation.

• Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar.

• Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry.

• Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.

• Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks.

• Must have above average ability to learn and work with multiple systems.

• High level of comfort and skills with applications including Word, Excel, CRM, wealth management and bank accounting systems.

• This position requires regular travel by car to various locations throughout the Bank's Chicago market.

• Typical hours are Monday through Friday 8:00 a.m. to 5:00 p.m. Additional hours may be required depending upon business need.

• Punctuality is required to maintain First American Bank's customer service standards.

Responsibilities First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locations and assets of $5+ billion. We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy. Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century. First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations. This position is responsible for primary management of trust relationships and will assume primary responsibility for client satisfaction by directing and coordinating bank resources to ensure prompt delivery of quality service. DUTIES & RESPONSIBILITIES:

• Responsible for complete administration of personal trust, guardianship and estate accounts within the wealth management group.

• Arrange and conduct client meetings, maintain regular contact with clients in accordance with established standards of service.

• Conduct annual investment update meetings with Investment Officer, if needed.

• Demonstrate a sense of urgency, adhere to deadlines, and effectively manage multiple projects.

• Develop new business by recognizing and capitalizing on opportunities to enhance and expand relationships with new and existing clients, prospects and centers of influence.

• Interact with bank partners and clients' external advisors to promote ongoing communication.

• Serve as an active member of any committee to which assigned and attend all required meetings.

• Provide training for Fiduciary Services Associates within the department.

• Monitor all account activity by reviewing and responding to daily transactions, cash and overdraft reports, ticklers.

• Maintain documentation of all client contacts including routine formal correspondence with client confirming discussions and action.

• Assure relationship profitability by monitoring service levels, fee revenue, and the assessment of additional fees for extraordinary services rendered.

• Perform all duties and functions in accordance with applicable policies and procedures including timely completion of all required administrative reviews, court accountings and required compliance documentation.

• Monitor all required payments and notices, making sure that the terms and provisions of the trust agreement (accounting to beneficiaries, entitlement of assets upon reaching a particular age, etc.) are complied with.

• Use judgment to allow or deny discretionary distribution requests in accordance with the terms of the trust and procedures of First American Bank.

• Prepare and present discretionary distribution requests for the Fiduciary Committee when such requests exceed the discretion of the officer.

• Review of fiduciary income tax returns for assigned accounts, preparation and distribution of necessary reports and information for outside accountants for income tax return preparation and coordination of resolution of issues with tax preparers.

• Stay current with changes and trends in trust administration, investments and the trust and financial services industry.

• Participate in activities and projects that enhance the group.

• Conduct and complete additional assignments/projects as designated by management. QUALIFICATIONS: - Bachelor's degree required. Industry-specific designation preferred (CTFA).

• Minimum three years in trust administration, estate planning or related field.

• Knowledge of trust and estate administration, investments, estate planning, tax, legal, insurance, and banking products is required.

• Demonstrated ability to use critical thinking to mitigate risk.

• A history of academic and/or professional success with a persistent desire for professional development and a proven track record of achieving results.

• Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to effectively tailor the message appropriately to the audience and situation.

• Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar.

• Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry.

• Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.

• Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks.

• Must have above average ability to learn and work with multiple systems.

• High level of comfort and skills with applications including Word, Excel, CRM, wealth management and bank accounting systems.

• This position requires regular travel by car to various locations throughout the Bank's Chicago market.

• Typical hours are Monday through Friday 8:00 a.m. to 5:00 p.m. Additional hours may be required depending upon business need.

• Punctuality is required to maintain First American Bank's customer service standards.