Position Type :
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Business Administration
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the Team
The Client Services Middle Office Team maintains the books and records for collateral managers that have outsourced middle office operations. We reconcile and maintain data on their behalf as well as review monthly and quarterly reports.
What You Will Be Doing
As the primary point of contact, the Trust Account Manager leads our trust accounts teams in delivering high levels of service and relationship management for our institutional outsourcing clients.
Oversee daily activity of assigned outsourcing relationships
Solve complex problems through research and/or communications with other departments
Support personnel at client institutions in day-to-day routines and financial processing
Guarantee quality service levels, perform daily servicing activities, ensuring timeliness and accuracy
Assist in developing procedures that ensure processing functions are completed accurately and timely with minimal risk exposure
Communicate status of client assignments with Relationship Manager
Monitor day-to-day activity of clients
Work with operations staff to deliver consistently high levels of service
Work closely with other Account Managers and Relationship Managers to provide clients with world-class service and swift problem resolution
May select, develop, and evaluate personnel to ensure the efficient operations
May establish and assure adherence to budgets, schedules, work plans and performance requirements
May regularly interact with senior management or executive levels within the enterprise
May establish operational objectives, work plans, and assignment delegation
What You Bring:
Bachelor's degree in business administration or finance, or equivalent combination of education, training, and work experience
Typically, at least 4 years of financial services industry experience in middle office operations and/or institutional assets, and one or more years of leadership responsibility
Client servicing experience and excellent interpersonal skills to build high levels of customer satisfaction
Ability to communicate ideas both verbally, in written form and via presentation in a clear, concise, and professional manner appropriate to audience including executive levels
Solid organizational, leadership, decision-making and problem-solving skills
Ability to analyze situations or data, and in-depth knowledge of organizational objectives
Ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients, and the public
Added Bonus If You Have:
Understanding and experience in trust securities or operations
Experience working with syndicated loans, CLO/CDOs, and/or corporate trusts
What We Offer You
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
A variety of career development tools, resources, and opportunities
The chance to work on some of the most challenging, relevant issues in financial services & technology
A fantastic range of benefits designed to help support your lifestyle and well-being
A work environment built on collaboration, flexibility, and respect
All employees must be fully vaccinated against COVID-19 on or before December 31, 2021. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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