Venture Logistics Cicero , IL 60650
Posted 1 week ago
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Job Type
Full-time
Description
LOGISTICS FOR THE INDUSTRIOUS
At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we'd like to meet you
SUMMARY:
The Truckload Operations Manager focuses on leadership of the Operations department while striving to meet performance goals
ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:
Develop high performing drivers through daily interactions, coaching and positive reinforcement
Collaborate with Planner(s) and assign drivers to lanes that best serve both the company and the driver
Meet drive home time expectations by actively managing expectations and keeping commitments
Maximize P/L or all assigned tractors and trailers
Assign drivers to lanes that best serve both the company and the driver
Ensure all drivers are treated with respect and equitably distribute work
Build and nurture long-lasting relationships with drivers
Proactively manage safety performance to achieve insurance and claims cost as a percentage of revenue targets
Ensure payroll accuracy for assigned drivers
Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations
Participate on all service orientated conference calls for assigned accounts/customers
Expediate the billing process by managing and clearing assigned user discrepancy queue
Solicit business from a specific or assigned number of customers by using daily available capacity. Serve as an extension of Sales to expand business revenue by exploring all dedicated and logistics opportunities with Customers
Perform driver reviews according to scheduled specified by Driver Retention
Work with designated department personnel to successfully dispatch loads; understand Hours of Service (HOS) requirements to identify pickup and delivery opportunities which assist in meeting customer needs and transporting freight in a timely manner
Monitor and report daily pick-ups and deliveries; anticipate, provide and facilitate problem resolution on all shipment issues in order to meet or exceed satisfaction of carriers, shippers and customer teams
Conduct follow up and update designated personnel and leadership on problem loads and actions that have been taken
Keep track of equipment maintenance
Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations and perform other duties as assigned by leadership
Proactively work to assist others in achieving the organization's objectives
Maintain regular and reliable attendance along with on-call duties
Additional duties as assigned
Requirements
REQUIRED EDUCATION / EXPERIENCE:
PREFERRED EDUCATION / EXPERIENCE:
REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.):
Listen to problems first in order to gain a clear understanding and provide solutions to Customers
Ability to work and communicate effectively with others promoting to promote a team environment that supports your coworkers
Possess the ability to accept constructive criticism from both external and internal sources. Learn from mistakes to improve your professional skills
Ability to communicate with many levels of personnel (internal and external) and strive for process improvement
Ability to resolve conflict and problems diplomatically and handle criticism positively without emotion
PREFERRED SKILLS:
Knowledge of the Transportation, Operations, and/or Logistics industries
Proficiency in Microsoft Office products
Knowledgeable of TMW Office Suite product and ELD systems
BENEFITS:
Competitive Pay
Opportunity for career advancement
Generous Vacation / Paid Time Off
Paid Holidays
401K with company match from day 1
Medical, Dental, Vision
Basic and Supplemental Life Insurance
This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee's employment relationship with the Company is at-will.
Venture Logistics