Truck & Travel Guest Service Associate, FT

Umpqua Indian Development Corporation Canyonville , OR 97417

Posted 2 months ago

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Description

POSITION PURPOSE:

Seven Feathers Truck & Travel Center provides an extensive training program to help provide its associates with everything they need to succeed and thrive in our fast-paced, guest focused, team environment.

Guest Service Associate is responsible for providing exceptional guest service by performing a variety of guest related duties including; cashiering, preparing deli orders, pumping fuel, stocking merchandise and maintaining facilities in a clean and sanitized condition.

ESSENTIAL FUNCTIONS:

  • Delivers exceptional guest service by understanding and developing guest needs.

  • Works as a team member that thrives in a guest service culture that is focused on presenting merchandise and maximizing sales.

  • Verifies orders with fuel lanes, inside the c-store, and at the deli counter.

  • Accurately pumps fuel and propane, assists in locating merchandise, and prepares orders in the deli.

  • Verifies, receives and accurately processes payments from guests for fuel, goods and services received, and deli items. Utilizes electronic point of sale cash register to obtain credit and check authorizations, accept cash, and provide guest with accurate change and receipts. Acts as liaison between guests, credit card issuing companies, check cashing services, and other third party companies to assist guest in obtaining manual credit approvals. When appropriate, involves more experienced associate and/or shift manager.

  • Acts as liaison between management, software companies, and IS department(s)to troubleshoot software problems.

  • Checks in inventory and places product on store shelves.

  • Promotes the Ambest Service Center, Seven Feathers Casino, RV Resort and all of the tribal businesses to guests.

  • Maintains logs, checklists, and reports. Reports exceptions to MOD.

  • Handles multiple telephone conversations with guests in diesel lanes and other business related calls with professionalism and clarity including transfers and conference calling

Maintains the facilities in a neat, orderly and sanitary condition.

  • Provides constructive input to foster process improvement within the department.

  • Performs other assigned duties.

Requirements

QUALIFICATIONS:

  • High School Diploma or GED Certificate preferred.

  • Previous experience working in a customer service focused environment that included the same or similar duties.

  • Ability to work as part of a team and interact with team members, guests, and vendors with a positive, respectful and friendly manner.

  • Basic math skills essential.

  • Ability and willingness to learn industry and product knowledge.

  • Maintain a flexible schedule to be available any shift including rotating shifts.

  • Must be able to maintain composure and make effective decisions in stressful situations when dealing with challenging circumstances.

  • Able to read and comprehend written instructions.

  • Knowledgeable of office equipment including copy machine, fax, and computer terminal.

  • Ability to work positively within constantly changing internal and external environments.

  • Effectively handle multiple priorities and tasks in a fast paced environment.

  • Excellent organizational, verbal, interpersonal and customer relation skills.

  • Ability to understand and identify different fuel types by octane, nozzle color and smell.

  • 18 years of age or above.

  • Must pass the OLCC/Tobacco quiz.

  • Current OLCC card required.

  • Obtain Propane Dispensing Certificate (after hire).

  • All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

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Truck & Travel Guest Service Associate, FT

Umpqua Indian Development Corporation