Truck & Travel Guest Service Associate, FT

Umpqua Indian Development Corporation Canyonville , OR 97417

Posted 2 months ago




Seven Feathers Truck & Travel Center provides an extensive training program to help provide its associates with everything they need to succeed and thrive in our fast-paced, guest focused, team environment.

Guest Service Associate is responsible for providing exceptional guest service by performing a variety of guest related duties including; cashiering, preparing deli orders, pumping fuel, stocking merchandise and maintaining facilities in a clean and sanitized condition.


  • Delivers exceptional guest service by understanding and developing guest needs.

  • Works as a team member that thrives in a guest service culture that is focused on presenting merchandise and maximizing sales.

  • Verifies orders with fuel lanes, inside the c-store, and at the deli counter.

  • Accurately pumps fuel and propane, assists in locating merchandise, and prepares orders in the deli.

  • Verifies, receives and accurately processes payments from guests for fuel, goods and services received, and deli items. Utilizes electronic point of sale cash register to obtain credit and check authorizations, accept cash, and provide guest with accurate change and receipts. Acts as liaison between guests, credit card issuing companies, check cashing services, and other third party companies to assist guest in obtaining manual credit approvals. When appropriate, involves more experienced associate and/or shift manager.

  • Acts as liaison between management, software companies, and IS department(s)to troubleshoot software problems.

  • Checks in inventory and places product on store shelves.

  • Promotes the Ambest Service Center, Seven Feathers Casino, RV Resort and all of the tribal businesses to guests.

  • Maintains logs, checklists, and reports. Reports exceptions to MOD.

  • Handles multiple telephone conversations with guests in diesel lanes and other business related calls with professionalism and clarity including transfers and conference calling

Maintains the facilities in a neat, orderly and sanitary condition.

  • Provides constructive input to foster process improvement within the department.

  • Performs other assigned duties.



  • High School Diploma or GED Certificate preferred.

  • Previous experience working in a customer service focused environment that included the same or similar duties.

  • Ability to work as part of a team and interact with team members, guests, and vendors with a positive, respectful and friendly manner.

  • Basic math skills essential.

  • Ability and willingness to learn industry and product knowledge.

  • Maintain a flexible schedule to be available any shift including rotating shifts.

  • Must be able to maintain composure and make effective decisions in stressful situations when dealing with challenging circumstances.

  • Able to read and comprehend written instructions.

  • Knowledgeable of office equipment including copy machine, fax, and computer terminal.

  • Ability to work positively within constantly changing internal and external environments.

  • Effectively handle multiple priorities and tasks in a fast paced environment.

  • Excellent organizational, verbal, interpersonal and customer relation skills.

  • Ability to understand and identify different fuel types by octane, nozzle color and smell.

  • 18 years of age or above.

  • Must pass the OLCC/Tobacco quiz.

  • Current OLCC card required.

  • Obtain Propane Dispensing Certificate (after hire).

  • All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Slots Guest Service Attendant

Umpqua Indian Development Corporation

Posted 4 days ago

VIEW JOBS 4/14/2021 12:00:00 AM 2021-07-13T00:00 Apply Description Join the Seven Feathers family! About Seven Feathers Casino Resort: Seven Feathers Casino Resort ranks in the top 20 of Pacific Northwest properties and is one of the fastest growing destination resorts in the region. It's a place where service is delivered by the friendliest people on earth in a location of outstanding natural beauty. The amenities allow you to enjoy a premier resort experience. It's a place where you have choices. Experience the thrill of Nevada-style gaming, fabulous food and beverages, nightly entertainment, a full service spa, indoor pool, fitness center, world-class RV Resort, a nationally recognized travel center and unmatched personal service. Why Work at Seven Feathers: At Seven Feathers, you have the opportunity to apply for a diverse array of employment opportunities and be a part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development, and advancement opportunities. We also offer a competitive salary and benefits package, including:Comprehensive medical, dental, vision, and Rx coverage.Paid Time OffEmployer-paid life and disability plans401k with up to 3.5% employer match The Guest Service Associate is responsible for developing guest loyalty and relationships by providing superior service both internally and externally. Circulates throughout the gaming floor to interact with guests to provide instruction on the use of slot machines, purchasing Keno tickets, food/beverage orders and providing proper change. Greets guests with enthusiasm and provides accurate information about casino events, entertainment, promotions, area events and attractions. Maintains floor surveillance in an assigned gaming area to ensure guest satisfaction, profitable operations, and compliance with industry standards and regulations. Duties include, but are not limited to: Ensures that all guests are of legal drinking and gaming age (21) by checking ID when questionable.Ensures compliance with OLCC regulationsAccepts drink and food orders from guests on the gaming floor and provide timely and accurate delivery of orders.Stocks and cleans side stations and self- serve stationsInitiates, verifies, and witnesses jackpot pay outs including resetting the slot machines and taking the winning ticket to the cashier.Performs minor maintenance on the machines including bill jams and printer paper changes.Assists the guest in completion of W-2G tax form when pay exceeds the amount currently designated by the IRS. Stays current on all Title 31 regulations and procedures for compliance.Ensures all guests are of legal age to participate in gaming activities. Requirements QUALIFICATIONS: * High School Diploma or a GED Certificate preferred. * 1 year of experience providing exceptional guest service in a similar environment required. * Cash handling experience required; ability to work quickly, efficiently and accurately with all denominations. * Basic computer skills in Microsoft Word, Excel and Outlook. * Ability to successfully handle multiple priorities and tasks at once in a fast paced environment. * Must have a current OLCC and Food Handlers Card. * 21 years of age or older. * Must be able to obtain a Class III Gaming License Umpqua Indian Development Corporation Canyonville OR

Truck & Travel Guest Service Associate, FT

Umpqua Indian Development Corporation