Truck Dispatcher (4:30Am - 3:30Pm)

Dragon Xpress LLC is a truckload carrier specializing in local and regional shipments for a variety of industries across the Midwest. With a clear focus on driver safety and customer satisfaction, Dragon Xpress LLC strives to partner with customers to deliver reliable, swift, and friendly service. We pride ourselves in a family-oriented work environment that values our employees - they are our biggest asset.

We are looking to hire top talent to join our dynamic team. Dragon Xpress LLC offers full benefits and a competitive compensation package. Come grow with us!

Position Overview:

We are seeking a motivated and detail-oriented Truck Dispatcher to join our team. As a Truck Dispatcher, you will be responsible for coordinating the transportation of goods, managing driver schedules, and ensuring the timely and cost-effective delivery of shipments. You will also manage driver payroll, track transportation metrics, and foster relationships with both drivers and freight partners to support business growth.

Key Responsibilities:

Dispatching & Coordination:

• Coordinate the transportation of goods and schedule drivers to ensure timely deliveries.
• Dispatch trucks and secure loads from tender boards when in-house freight is unavailable, maintaining a 100% load match rate.
• Communicate effectively with drivers, customers, and freight brokers to arrange shipments and resolve issues during transit.
• Monitor and analyze transportation metrics to meet revenue goals, reduce costs, and optimize routes.
• Gather and upload all necessary load documentation (Rate Confirmations, PODs, Scale, detention paperwork)
• Ensure drivers have full utilization for the day and monitor idle time.
• Communicate daily with brokers and customers on the status of shipments and close out loads.

Driver Payroll & Settlements:

• Calculate and process weekly driver settlements accurately, verifying hours worked, miles driven, and additional expenses (Payroll).
• Complete driver settlements weekly and submit them to the appropriate channels.

Reporting & Analysis:

• Analyze market trends to adapt strategies, pricing, and broker negotiations for optimizing revenue.
• Prepare weekly reports on operational uptime, backhaul (matching percentage), and revenue per truck, and provide these to the operations manager. Highlight wins, losses, challenges, and priorities for the following week.
• Collaborate with the Fleet Coordinator weekly to report on maintenance trailer positioning and repair spend, ensuring priorities are aligned.
• Participate in monthly performance and driver reviews (including P4P) to ensure targets are met.
• Conduct quarterly KPI reviews, set new goals, and create content for Townhall meetings.
• Participate in yearly bonus reviews by evaluating KPI performance from each quarter.

Customer Relations & Growth:

• Develop and maintain relationships with customers and carriers to secure repeat business.
• Collaborate with sales and marketing teams to identify leads, upsell services, and create new revenue opportunities.

Qualifications:

• Proven experience as a dispatcher or in logistics.
• Strong communication skills and ability to multitask.
• Experience with transportation management software
• Ability to work in a fast-paced environment with attention to detail.
• Experience with Office programs
• Experience with Samsara
• Basic HOS knowledge
• Analytical mindset for revenue tracking and cost minimization.

Hours

Mon-Fri 4:30am-3:30pm

Location Biron, Wi or Sturtevant, WI- no remote