Apex Systems, Inc Rochester , NY 14602
Job Title: Trouble Resolution Specialist
As a Trouble Resolution Specialist, you'll work on the front-lines of supporting and solving customer issues, dissect and troubleshoot reports of trouble. You'll be a part of a growing team that always puts the customer first.
You will work with our client Elite Enterprise Customer base, and we are looking for the best to help the best. On top of everything, a knowledge of business operations will be helpful to better understand customer needs and growing relationships.
We're a small growing team, and your contributions will play a critical role in our growth and direction.
Intermediate working knowledge of networking WAN/LAN topology
Ability to isolate layer 1 issues WAN/LAN
Basic Command Line interface knowledge
In addition to the above, the Trouble Resolution position requires at least (but not limited to) two of the following:
Working knowledge of Adtran/Cisco routers and switches
Intermediate ability to evaluate client metrics such as overall bandwidth and QOS setting requirements
Basic knowledge of voice switch platforms including Nortel DMS, Lucent 5ESS and MetaSwitch (Softswitch)
Basic scripting and debugging
Basic working knowledge of Network protocols such as ATM, Frame Relay and Ethernet
Intermediate working knowledge of IP routing protocols such as BGP, OSPF, RIP and STATIC ROUTING
Intermediate working knowledge of voice protocols such as CAS, ISDN, SS7, MGCP, H.323, and SIP
Intermediate working knowledge of Voice features such as Call forwarding, Voice mail and Hunting as well as LNP process and troubleshooting
Intermediate knowledge of Hosted Voice features including MADN, MLHG, Softphone, Hosted Contact Center/ACD and mobile communicator.
Please contact if interested
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
VEVRAA Federal Contractor
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.