Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. DISA provides, operates, and assures command and control of the Defense Information System Network (DISN) services to the warfighter, national leaders and other mission and coalition partners across the department of Defense (DoD) and national security organizations.
This position directly supports the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our AISR OSC NOC.
The following is a partial list of the primary responsibilities:
Self- motivated and driven to seek solutions to resolve monitoring errors, using research and documentation.
Troubleshoot circuits using router commands, loops, alarms and errors, and other troubleshooting technologies and techniques.
Utilize network monitoring tools to monitor, track and resolve issues. Escalate issues, when necessary.
Create and update tickets utilizing Remedy.
Troubleshoot networking technologies on a live, global network.
High school and 3+ years of experience; additional years of directly applicable experience may be accepted in lieu of a degree.
Must obtain DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) within at start date.
Ability to work in a 24/7 operation.
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
General understanding of network topologies, both transport and IP.
Currently possess an active Secret security clearance and be able to obtain and maintain a Top Secret security clearance.