Trio SSC Academic Services Coordinator

Position Summary:

To provide support to a caseload of up to 70 first-generation, low-income students and/or students with disabilities to ensure retention and graduation. Responsibilities include delivering one-on-one support for academic, social and financial challenges and goals, managing individualized success plans, serving as ombudsperson with other campus offices as needed, and supporting program activities.

Job Description:

25% Academic Advising

• Advise in areas of course selection, choosing a major, course registration and degree planning.

• Monitor and support students' academic progress. Assist students on probation with development of an academic improvement plan.

• Assist students with interpreting degree audits and plans, understanding degree requirements, as well as college policies such as account holds.

• Understand, interpret and implement academic policies and procedures in all aspects of job performance. Assist students with disqualification appeals.

20% Financial Aid Counseling & Financial Guidance

• Assist students in filing the FAFSA and applying for FLC and external scholarships/grants. Ensure students understand renewal requirements for aid.

• Understand and interpret the general operations of the financial aid process and help students ensure applications are complete.

• Understand and interpret the Satisfactory Academic Progress requirements; assist students with the appeals process.

• Monitor student bills and advise them on payment policies and options.

• Advise in areas of financial literacy and resource options.

25% Academic Success Coach

• Monitor progress of caseload with regular check-ins and proactive outreach.

• Assist students in developing self-efficacy by identifying and overcoming obstacles impeding their success; help develop time management and organizational skills; motivate students to take ownership of their success.

• Help students develop and implement learning strategies and study skills specific to the college culture and expectations.

• Refer students to other resources with warm hand-offs and assistance in problem solving.

20% Personal Support

• Assist students with problem solving and crisis intervention. Make appropriate referrals.

• Serve as informal and neutral ombudsperson to assist students with issues and concerns.

• Provide emotional support and realistic encouragement, prioritizing the student's needs and goals.

5% Graduate School Guidance and Career Counseling

• Assist students in the research of, and application to, graduate programs.

• Assist students in the research and pursuit of career options in coordination with FLC's Career Services Center.

• Make referrals to appropriate campus and community resources.

5% Other Duties and Office Support

• Assist in participant recruitment.

• Data-entry into TRIO Blumen database for all student contacts, communications and outreach.

• When required, perform front-desk duties (answering the phone, greeting visitors, making appointments for students, helping students with computer lab/copying/fax/lending library needs.)

• Facilitate a culture of inclusion and professionalism that fosters student success.

• Collaborate and coordinate with other programs and committees on campus that serve program eligible students.

• Perform other duties as assigned.

Position must:

• Understand and utilize the following databases: Banner, Blumen (TRIO), WebOPUS, Workday, U.achieve degree audit and U.direct planning tool, Perceptive scanned documents, MS Teams, MS Outlook, Slate, FLC Course Catalog, Curriculog, and Canvas.

• Demonstrate a commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities.

• Engage in professional development that enhances direct student service delivery.

• Maintain knowledge and awareness of digital accessibility including the American with Disabilities Act and Section 508.

• Produce and remediate digitally accessible materials in accordance with FLC standards.

Work requires extensive knowledge of the FLC course catalog and course offerings, academic policies and procedures, financial aid/billing policies and procedures, and is predominantly intellectual and professional in character.

Position must frequently exercise their own discretion and judgement.

Work is highly conceptual and requires a high degree of originality, creativity, and sensitivity to social cues, emotional intelligence and cultural nuance.

Required Education, Specialized Skills and Experience:

• Bachelor's degree

• One year experience in an educational setting providing academic advising, financial aid advising, career guidance, counseling, coaching, or related experience.

• Familiarity with MS Office programs such as Word and Outlook.

• Demonstrated effective written, oral, and intercultural communication skills.

• Demonstrated effective collaborative and administrative skills.

• Demonstrated commitment to-and appreciation for-socioeconomic, cultural, ethnic, and individual differences.

Preferred Education, Specialized Skills and Experience:

• Prior experience working with TRIO programs or other program serving marginalized and underrepresented populations.

• Familiarity with the FLC college system, Banner, Blumen, and WebOPUS programs.

• Background similar to that of TRIO students: low-income, first-generation college, or having a disability.

Reports To / Supervisory Responsibility:

This position reports to the TRIO SSC director. Student employees may report to this position.

Work Environment:

The work environment characteristics described here are representative of those that an employee can expect while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).

• Ability to work in a confined area.

• Ability to sit at a computer terminal for an extended period of time.

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment

• Specific vision abilities required by this job include close vision requirements due to computer work

• Light to moderate lifting is required

Travel:

Less than 5% of travel is required for this position.

FLSA Status/ Position Type/Expected Hours of Work

• Exempt/Administrative Professional

• Full Time, 1.0 FTE

• Temporary due to grant funding

• 12 months

• 40 hours per week, Monday through Friday, some evenings and weekends may be required

Compensation

The salary range is $41,500 to $46,000, plus a comprehensive benefits package

Application Process

A complete application packet includes:

• Cover letter addressing interest and qualifications for the position.

• Resume

• Names and contact information for three current, professional references.

Application materials received by July 8, 2024, will receive full consideration

The position will remain open until filled.

About Fort Lewis College:

On a sage-brushed mesa overlooking downtown Durango and the La Plata Mountains, Fort Lewis College is Southwest Colorado's premier public undergraduate research institution. With more than half of the 3,300 students identifying as people of color, FLC's academic programming and campus life thrive on nurturing safe, diverse spaces for intellectual exploration and helping people achieve their career goals. A Native American-serving, Non-Tribal Institution, FLC is committed to promoting economic development in neighboring tribal communities and connecting students with the education they need to be the change in the world they want to see. Degree programs span the arts, business, education, health sciences, humanities, and social and natural sciences. Coursework builds on the natural, cultural, and historical resources found around the Four Corners region. Students work closely with faculty on research projects with real-world implications. Like the mountain town it resides in, FLC promotes a culture of work-life balance for students, faculty, and staff. Skyhawks enjoy unparalleled access to a healthy outdoor lifestyle thanks to 300 days of sunshine a year and more than 300 miles of hiking and biking trails in and around Durango

Notice to Prospective Employees:

The Fort Lewis College is required by the Clery Act of 1990 to notify prospective employees, current employees, students and applicants where to access our Campus Security Report. The report is updated and published annually in accordance with the Higher Education Amendments of 1998, Federal Student Right-to-Know, the Federal Drug-free Schools and Campuses Act of 1989. This report contains information about:

• Fort Lewis College's alcohol and other drug policy

• Sexual assault policy

• Campus security policies

• Campus/community resources

• The Colorado Riot Offense Statute restriction on enrollment

• Where to find registered sex offender information

• Crime statistics for the previous three calendar years

• Reporting crimes

The Campus Security Report can be accessed in two ways:

By going to the internet website at: www.fortlewis.edu/AnnualSecurityReport Fort Lewis College Student Affairs Office will also provide a paper copy of the annual security report upon request. You can reach them at (970) 247-7331.

Equal Opportunity

Fort Lewis College does not discriminate on the basis of race, age, color, religion, national origin, sex*, disability, sexual orientation, gender identity, gender expression, family or domestic status, political beliefs, veteran status, pregnancy, or genetic information. Accordingly, equal opportunity for employment shall be extended to all persons. The College shall promote equal opportunity, equal treatment, and affirmative action efforts to increase the diversity of students, faculty, and staff. The College is dedicated to building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment. To file a report, get resources, read policies, or make an appointment, See www.fortlewis.edu/CARE.

Discrimination Questions?

Office of Compliance and Community Standards

David Pirrone, Director of Compliance

192 Education Business Hall

1000 Rim Drive

Durango, Colorado 81301

(970) 247-7182 djpirrone@fortlewis.edu

Questions about Title IX sex discrimination?

Office of the Title IX Coordinator

Kate Suazo, Assistant Director of Compliance and Title IX Coordinator

230 Skyhawk Station

1000 Rim Drive

Durango, Colorado 81301

(970) 247-6729 cmsuazo@fortlewis.edu

Information about Fort Lewis College's alcohol and drug policy, sexual assault policy, campus security policies, campus crime statistics, fire safety procedures and fire statistics, and campus/community resources can be found in the Annual Security and Fire Safety Report. Hard copies are available upon request.

• Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibit discrimination on the basis of sex, including in admission and employment. Inquiries about the application of Title IX and CFR 106 to Fort Lewis College may be directed to FLC's Title IX Coordinator and/or to the Assistant Secretary for Civil Rights of the Department of Education.

ADAA Accommodations

Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Kristin Polens by phone 970-247-7459 or email kpolens@fortlewis.edu at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.