Trio Program Assistant

The Program Assistant will be responsible for the routine management of the Student Support Services TRIO program office, student files, and the program database. They will supervise work-study students, assist students in completing necessary forms for entry into the SSS program, maintain an inventory of office supplies and equipment, and assist the SSS staff with organizing materials for various service. This is a grant funded position through August 31, 2025.

MAJOR RESPONSIBILITIES

Customer Service Overriding Expectation

• Demonstrate a strong customer service and/or student advocacy through a positive attitude of approachability, adaptability, strong problem-solving and desire to identify and support student success

• Engage in behaviors that create an inclusive environment in which all people are valued and supported

• Go beyond the easiest or surface answer for a student and get to the root cause of the problem, question, or issue to solve it as quickly and professionally as possible

Receptionist Desk

• Greet students, answer phones, operate office equipment, and provide clerical support to SSS staff

• Utilize a pro-active approach to answering student questions and identifying student needs

Leadership/Planning

• Participate in TRIO staff meetings and record meeting minutes

• Assist staff with event planning

• Coordinate tutoring lab attendance sheets and appointment reminder calls

• Help to identify and solve tutoring lab concerns

Administrative Support/Information Management

• Manage participant record filing systems

• Assist staff members with paperwork completion (i.e., travel and student event forms)

• Assist staff with special projects as needed

• Participate in professional training necessary to carry out duties

• Assist staff with identifying new program participants

• Assist staff with the completion and submission of annual project performance report

Technical Support

• Manage program database and electronic records

• Assist staff with participant and program data collection

• Coordinate purchases of program supplies via statewide purchasing system.

• Work as a team member within the Academic Advancement division to improve services to, and retention of students

The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA).

MINIMUM QUALIFICATIONS

• High School Diploma or GED required demonstrated office management skills required

• Excellent interpersonal, grammatical, and data entry skills

• Familiarity with computer applications and proficiency with Microsoft Office and database software (specifically Access)

• Two years of experience in a college or academic setting with at least one year working with underrepresented students required

• Experience working with diverse student populations

• Ability to maintain confidentiality of student profiles and records

• Ability to work well in a team environment as well as on own initiative

PREFERRED QUALIFICATIONS

• Associate degree in Office Administration or related field

CLASSIFICATION: N3-HR

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.