Ceridian Corporation Alpharetta , GA 30023
Ceridian. Makes Work Life Better
This is our promise. Not only for our customers, but our employees as well.
Ceridian is a cloud company powered by our people. As an innovative fast-growing global, human capital management (HCM) technology company, join us as we transform the world of work for millions of employees around the world. Our products help employees be paid on time, apply for promotions, grow their careers, and support their work/life fit. Our solutions and our people work together to help organizations control costs, save time, optimize their workforce, minimize risk, and grow their businesses. We are proud of our many recent accomplishments, which include setting a record in the TSX as the largest tech IPO in Canadian history, and having our leader recognized as a Top CEO by Glassdoor's Employees' Choice awards for the third time.
Ceridian has not only invested heavily in cloud software development but in its people as well. Our workplace experience provides employees with empowering programs for career growth and includes diversity/inclusion groups to support every person's career journey. At Ceridian we not only work hard, but we play hard too. Each office has its own unique Fun at Work experience which includes events such as social hours, team building competitions, and other fun occasions for all employees to enjoy. We believe in giving back to the communities that we live in, by volunteering our time and contributing to our own charity foundation, Ceridian Cares. We also have a wide-range of flexible benefits to support our people's work life blend and meet their needs.
We are looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility.
Find out why Ceridian employees declare Ceridian a Great Place to Work in 2018, a Glassdoor Best Places to Work in 2018, and one of Canada's Top 100 Employers for the 15th consecutive year!
Reporting to the Customer Support Manager, the Contact Center Representative will be on a team responsible for responding to all calls and emails (Tier 1 & 2). The Contact Center Representative will combine strong technical and functional problem solving skills with a keen business sense to deliver top notch client-focused support!
Build rapport with customers by greeting them in a courteous, friendly, and professional manner
Listen attentively to customer needs and concerns; demonstrate empathy with an and eye towards resolution
Leveraging strong analytical and problem solving skills to efficiently resolve incidents
Providing clients with regular and timely incident updates, reducing critical situations and completes action plans
Documents thoroughly the processes and methodologies used to diagnose and resolve customer issues into appropriate service tools
Provide on-going education to customers in a complex ever changing environment
Proficiently navigate CRM entry systems or other relevant applications
Communicate effectively with individuals/teams to ensure high quality and timely completion of customer requests
Able to understand and articulate client specific polices and pay practices while representing the client's culture
Ability to de-escalate callers when needed
Strong understanding of how Dayforce works Payroll, Benefits, Wage Garnishment
Demonstrates intermediate knowledge of payroll concepts, legislation, regulations, accounting, calculations and terminology
Working hours vary between 8am 8pm EST
Tri-lingual in English, Spanish and French
As Contact Center Representative, you must be confident, punctual, self-motivated, and a fast learner with a strong work ethic. You must be a team-oriented person who is open minded and able to work well under minimal supervision. It is also vital for your role, that you demonstrate excellent verbal and written communication and interpersonal skills.
High school diploma, college experience or degree a plus
Extensive customer service experience required
Computer proficiency, particularly with Microsoft applications as well as web-based applications
Familiarity with Microsoft Server Technology (e.g.; Windows/SQL Server)
Demonstrated critical thinking and multi-tasking skills
Ability to demonstrate strong written and verbal skills
2+ years Call Center experience preferred
Experience in a payroll, tax or workforce management applications a plus
Payroll certification a plus
Ceridian combines the excitement of a startup environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.
Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace all individuals and what makes them unique. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity, disability, national origin, race, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on award winning projects!
Connect with us on Twitter @Ceridian or Facebook at Ceridian
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.