All Job Postings will close at 12:01a.m. on the specified Posting End Date (if designated).
Job Posting Title:Triage Specialist
Position Type:Professional / Unclassified
Work Location:LSU - Baton Rouge
The Learner Triage Specialist reports to the Assistant Director for Learner Experience. This position plays a critical role in the recruitment and application processes for prospective online learners, serving as the initial point-of-contact for learners in fully online programs.
The Triage Specialist must be familiar with successful marketing practices, processing a naturally enthusiastic and persuasive manner to successfully recruit online learners. The Triage Specialist will work closely with online program managers, University admissions offices, and critical University faculty and staff to recruit and admit a robust, diverse pool of applicants to online degree programs.
This role is highly collaborative with both the marketing team and the Learning Concierge team to effectively support the prospect and student lifecycle. The Specialist will support enrollment goals by meeting daily outreach metrics and by investigating the learner's needs and match that to the offerings online at LSU.
The ideal candidate will have a minimum three years sales experience (preferably in Higher Education and/or Admissions). This candidate must possess excellent sales and recruitment skills, possess superior communication and organization skills, excel in relationship-building, and share enthusiasm for onboarding learners into LSU Online programs.
As the first line of contact for prospective students, recruit and engage prospective learners by responding to all incoming requests (i.e., phone calls, emails, web-based interest forms). Ensure that targeted response times and accuracy guidelines are consistently met via a multichannel approach. Proactively interact with prospects at every stage of the admissions pipeline, with the goal of transforming prospective learners into quality applicants, and quality applicants into enrolled students. Coordinate with admissions and enrollments teams to facilitate logistics for online prospects; including faculty, admissions offices, enrollment offices, individual colleges, the Graduate School, Financial Aid, Learner Concierges, and other applicable departments. Communicates constantly with prospects and constituent departments to ensure application, admission and enrollment of qualified learners. (60%)
Utilizes technology systems to track the recruitment and admission of prospective online learners, including a CRM, SIS, and other systems. Proactively manage a personal database of leads to meet enrollment goals across an offering of degree programs / student pathways. (30%)
Participates in continual professional development, working to ensure high levels of customer service excellence. (10%)
Bachelor's degree and three years of professional experience in recruitment, sales, customer service or related field.
Bachelor's degree and five years of professional experience in recruitment, sales, customer service or related field. Higher education or admissions experience preferred.
Online learning experience preferred. Ability to connect quickly and authentically with people from a variety of different professional and cultural backgrounds.
Additional Job Description:
Special Instructions:Please provide cover letter, resume and three (3) professional references including name, title, phone number and e-mail address.
Attach ALL required documents under the "Resume/CV" section of your application.
A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire.
Posting Date:November 1, 2018
Closing Date (Open Until Filled if No Date Specified):November 14, 2018
Additional Position Information:
Essential Position (Y/N):No
LSU is committed to diversity and is an equal opportunity / equal access employer.
HCM Contact Information:
Questions or concerns can be directed to the LSU Human Resources Management Office at 225-578-8200 or emailed HR@lsu.edu
Louisiana State University