Triage Secretary

William Backus Hospital Torrington , CT 06792

Posted 5 months ago

Work where every moment matters.

Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Summary

Under the supervision of the Clinical Manager of Outpatient Behavioral Health, performs a wide variety of psychiatric triage, telephone crisis intervention, physician support duties, administrative, secretarial and clerical duties in support of department operations.

Job Responsibilities

  • Receives all telephone referrals from patients and providers. Provides clinical mental health telephone triage for calls and assignment to appropriate program and level of care.

  • Provides all required clinical and administrative support as assigned related to patient care, medications, lab work, daily schedules, and medical documentation for staff psychiatrist and APRN.

  • Insure through benefit eligibility verification that behavioral health managed care insurance for each patient is individually managed to minimize loss of revenue.

  • Utilizing the Meditech System, Registers and Charges all patient visits at time of visit with a high degree of efficiency and accuracy .

  • Collects and organizes data as assigned related to Charlotte Hungerford Process Improvement Measures, patient surveys and projects assigned by the Clinical Manager or Administrative Director.

  • Provide all assigned and required administrative and clinical support to Clinical Manager of Center for Youth and Families. Maintains records and files for director of patient services including minutes of meetings, policy and procedure manuals, quality assurance for associated areas as required by public health and JCAHO.

  • Provides all assigned clinical and administrative support for clinicians to meet the case management needs of patients while assisting clinicians with tasks that enhance clinical productivity.

  • Interacts with patients and their family members present for outpatient mental health treatment in a manner that engages family in services and embodies principals of recovery.

  • Responds to calls and visits from employees, other visitors including the public at large; determines urgency of the situation; suggests appropriate referrals. Answers telephones, prioritizes, screens and redirects calls. Answers questions, handles routine matters on own initiative and takes messages.

  • Attends all required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards. Follows the home and community services division exposure control plans/blood borne and airborne pathogens.

  • Promotes effective working relations and works effectively as part of a department/unit team inter- and intradepartmental to facilitate the department's/unit's ability to meet its goals and objectives.

Qualifications

  • Associates Degree. Bachelor's Degree in psychology, human services, or related field preferred. High level personal computer skills.

  • Minimum of three years experience in related position, preferably healthcare and/or human services

As a Hartford HealthCare entity, Charlotte Hungerford Hospital provides eligible employees with an extensive benefits package consisting of:

  • Medical and dental benefits

  • 401(k) plan with employer match

  • Generous paid time off with accrual starting on the date of hire, including six paid holidays

  • Additional voluntary benefits as well as employee discount programs

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Unit Secretary Emergency

William Backus Hospital

Posted 5 days ago

VIEW JOBS 2/15/2020 12:00:00 AM 2020-05-15T00:00 Work where every moment matters. Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Charlotte Hungerford Hospital is a 122-bed, general acute care community hospital located in Torrington, Connecticut, that serves as a regional health care resource for the 100,000 residents of Litchfield County and Northwest Connecticut. CHH offers personalized attention from an expert team of caregivers and physicians that utilize advanced technology and clinical partnerships in a convenient, safe and comfortable patient environment. Reporting directly to the business unit manager, the incumbents of this position have diversified clerical responsibilities in one or more patient care business units. Duties include but are not limited to; obtaining and recording demographic data to register patients or admission or services, ensure appropriate documentation is gathered for medical records and billing purposes, and coordinates various scheduling activities for the business unit. Responsibilities include direct contact with patients, family members or other involved parties and access to personal and medical information. Effective customer service and public relations and the protection of the patient and information confidentiality are of the utmost importance in carrying out the duties and responsibilities of this position. * One or more years administrative support experience in a healthcare environment * Strong communication and customer service skills * Excellent organizational skills, the ability to prioritize work * An understanding of healthcare insurance and medical terminology * Computer proficiency with a variety of systems and applications We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. William Backus Hospital Torrington CT

Triage Secretary

William Backus Hospital