Triage

Triage

Department: Clinic

Location: Clinic

Reports To: Administrator

Employment Status: FT or PT

FLSA Status: Non-Exempt

About the Employer

Founded in November of 2020, Pain Physicians of Wisconsin is a group of Physicians, Nurse Practitioners, Physician Assistants, and a great group of support staff serving the southeast region of Wisconsin. The goal of our pain treatment team is to help our patients live their healthiest lives possible by easing pain symptoms and restoring function and movement. Learn more about PPWhealth by visiting our website at www.ppwhealth.com.

Position Summary

Triage staff work as members of multidisciplinary teams to help patients who suffer from chronic pain maximize their quality of life. They serve as patient advocates to obtain pain medications. They may work as liaisons with vocational programs to assist patients who suffer with pain issues return to work. Triage staff primarily work via telephone. Training will be full time. Once fully trained will go into an as needed position.

• Answering phones.

• Responding promptly to each incoming call.

• Assessing patient condition.

• Thoroughly completing documentation.

• Prior authorization for medication.

• Communicating with Physicians and NP/PA.

• Making critical assessments

• Directing patients to the most appropriate form of care once they have found out as much information from the patient as possible.

• They recommend either that the patient seeks emergency treatment, schedules a consultation with a doctor or treats the condition themselves.

• All other duties as assigned.

Qualifications

• High School diploma or equivalent. Successful completion of an accredited Licensed Practical Nursing program.

• Strong organizational, judgment, communication, and analytical skills; sometimes under pressure.

• Ability to multi-task and perform multiple priorities.

• Cooperative and professional behavior toward patients, peers, providers, organizational leadership, and visitors.

• Ability to promote favorable facility image with patients, providers, insurance companies and general public.

• Ability to work independently, make decisions, and problem solve.

• Evidence of leadership qualities. Frequently contributing to the improvement of the department and participate in committee participation, task force, etc.

• Ability to contribute to a team environment and to provide excellent customer service.

• Working knowledge of Microsoft Office.

Licenses & Certifications

• Current certification or registration as Medical Assistant from an accredited certification agency preferred if working in the ASC, required if position is in the Clinic.
• BLS certified or obtain certification within three months of hire

Pre-Employment Testing

This position requires the following pre-employment testing:

Criminal & Caregiver Background Check, renewed every four years

Professional Reference Check

TB & Rubella Screen

Drug Screen

Please note that this job description is intended to describe the general nature and level of work being performed by the employee(s) assigned to this job. The content contained therein is not intended to represent an exhaustive list of all duties, responsibilities, and activities required. Duties, responsibilities and activities may change at any time, with or without notice, and additional work may be assigned as appropriate.

We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, the presence of non-job related disability, or any other legally protected status.