Lahey Health Behavioral Services is part of a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.
We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.
About the Job
Under the direction of the Master's Level Triage Clinician, you will triage calls and prioritize clinicians and other resources. You will also:
Provide procedural direction and support to crisis clinicians by phone and/or face, as needed
Answer phones and provide initial phone assessment
Maintain awareness and monitor activity of active and pending cases
Provide assistance to clinicians with bed searches, insurance verifications/authorizations, resource and system knowledge sharing
Serve as the primary liaison between the organization and other providers such as hospital emergency rooms to ensure quality of care
Act as a conduit for the flow of information regarding programmatic updates and clinical procedural alerts
Collect and record data and statistics for various reporting needs of the program, including triage log on computer
Provide feedback to Program Director regarding issues affecting shift performance
In addition to a Bachelor's Degree in Psychology or related field, ideal candidates will have a positive attitude, the ability to adapt to changes in the workplace and to work cooperatively and effectively with others.
16 hours, part-time.
The Lahey Model of Careright care, right time, right placeis exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.
Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.