Triage Coordinator

Mid-America Transplant Services Saint Louis , MO 63150

Posted 1 week ago

Mid-America Transplant is looking for a Triage Coordinator to join our lifesaving team!

Would you like a career where you can make a difference? Would you like a job where you are passionate about its mission? If so, Mid-America Transplant may be the place to take your career.

The Company: For over 40 years, Mid-America Transplant has been focused on its mission to save lives through excellence in organ and tissue donation. To drive the organization's mission, we collaborate with medical professionals to improve the organ and tissue donation process to save more lives. Our pursuit of excellence has allowed us to be a Malcolm Baldrige National Quality award winner and a three time Missouri Quality Award winner. We compassionately serve a designated area of 4.7 million people in eastern Missouri, southern Illinois, and northeast Arkansas.

The Position: The Triage Coordinator plays a critical role in our life-saving mission. Working in a collaborative call center environment, the Triage Coordinator talks with family members of the donor and healthcare professionals to ensure medical suitability for donation. Success at improving or saving lives hinges on collaboration and stellar customer service. You'll partner with hospitals, donor families, internal departments, transporters and other community members to ensure optimal outcomes for tissue donor families and recipients. This is an excellent position to learn about the organization and a springboard to other opportunities in the future.

Duties Include:

  • Collecting hospital and patient information and pre-screening criteria on all incoming donor calls

  • Obtains and enters accurate referral information into the referral database

  • Assures pertinent referral/case information is relayed to appropriate Mid-America Transplant personnel

  • Screens potential tissue donor with appropriate processor for suitability

  • Completes the DRAI (Donor Risk Assessment Interview) with next of kin or authorized person

  • Navigates through electronic medical records and the ability to understand and connect complex medical history

  • Provides coordination of all procurement related activities

  • Obtains donor medical records from appropriate facility

  • Communicates with Funeral Homes, Hospitals, and Medical Examiners/Coroners to ensure timely release of potential donors

  • Organizes the procurement related activities not limited to the dispatch of Mid-America Transplant personnel, arrangement of operating room times, scheduling flights and ground transportation

  • Relays notification of local and long distance organ offers to organ staff

  • Provides follow-up on all aspects of referrals and cases


  • Previous experience in a medical environment or emergency response
  • A background in and understanding of medical terminology

The Location: Off of Hampton Avenue with easy access to highways 40 and 44, close proximity to Forest Park

Why Should You Apply?

  • Excellent benefits

  • Supportive and mission driven co-workers

  • Fast-paced and detailed oriented environment where you can make a difference and impact lives


Three 12-hour night shifts from 5:45pm-6:15am.


The salary will be determined based on the candidate's knowledge, skills, and abilities.

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Triage Coordinator

Mid-America Transplant Services