Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Treatment Service Representative

Expired Job

Smile Brands Plano , TX 75023

Posted 2 months ago

Job Description:

Do you love to smile and provide great customer service? Then a position as a Treatment Service Representative is the position for you! Smile Brands, a Glassdoor Top 50 Best Place to Work, is seeking a high energy, professional to work in our fast growing call center.

This position is responsible for reengaging patients who have not completed their dental care and overcome objections that cause disengagement to help them schedule outstanding treatment.

Base salary is $ 17.00 hourly plus an attractive monthly bonus program based on meeting performance targets. Additionally, we offer a comprehensive benefits package for full-time positions, which includes: Medical, Vision and Life Insurance, as well as a 401K. Smile Brands, Inc. and all relevant Affiliates are Equal Opportunity Employers.

Essential Duties and Responsibilities

  • Conduct Outbound calls to patients who did not complete treatment and patients who did not accept treatment

  • Responsible for increasing office profitability by promoting all services available and encouraging patients to accept outstanding treatment.

  • Addresses patients primary concern(s) and other priority needs of the patient

  • Clearly reviews any changes in treatment with the patient/parent answering all questions to obtain approval for treatment

  • Explains clinical significance of treatment plan to patient and proving information explanations of the doctors proposed treatment

  • Reinforces the timeliness required to prevent further damage

  • Schedule next dental appointment

  • Offer new family member appointments

  • Document call outcome and reasons for disengagement

  • Documents all results in incomplete treatment (IT)

  • Foster strong and positive communications with field customers, patients and colleagues

  • Call on "No Show" and "Follow up" appointments to rebook missed appointment

Required Qualifications:

Knowledge, Skills, and Abilities:

  • Dental background required and/or Terminology

  • Ability to read and interpret dental coding and treatment plans

  • Ability to effectively interact with a diverse population of health care customers

  • Strong communication and organizational skills.

  • Ability to multi-task, prioritizes, and meets deadlines.

  • Ability to use and navigate Microsoft Office suite programs. Knowledge of QSI software or other clinical information system preferred.

  • Bilingual English/Spanish, preferred

Apply Now Send to a friend

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative In Plano TX

Next Level Business Services

Posted 2 days ago

VIEW JOBS 11/14/2018 12:00:00 AM 2019-02-12T00:00 <ul> <li style="padding: 0; margin: 0;">Candidates will be taking inbound calls from members and potential members regarding enrolment in affordable care act insurance.</li> <li style="padding: 0; margin: 0;">Meet Quality Assurance expectations for 30-40 Inbound Customer Service Representative Calls per day.</li> <li style="padding: 0; margin: 0;">Consistently adhere to attendance, professional conduct and member confidentiality policies and guidelines</li> <li style="padding: 0; margin: 0;">Accept and implement coaching and feedback to achieve individual and team performance goals</li> <li style="padding: 0; margin: 0;">Identify and resolve both regular and non-routine problems or escalate to more proficient team members</li> <li style="padding: 0; margin: 0;">Apply knowledge, sound judgement and theoretical concepts to undertake and implement problem solving processes</li> <li style="padding: 0; margin: 0;">Maintain 100% attendance during four-week New Hire Training from 8am-5pm</li> </ul> <div><b>Qualifications and Skills</b></div> <ul> <li style="padding: 0; margin: 0;">High School diploma or equivalent</li> <li style="padding: 0; margin: 0;">Flexible Schedule, able to work Saturdays and anytime between 7am-7pm</li> <li style="padding: 0; margin: 0;">Must be able to pass a background check and drug screen</li> <li style="padding: 0; margin: 0;">Type 25 WPM</li> <li style="padding: 0; margin: 0;">Basic computer skills and knowledge of Microsoft office programs.</li> <li style="padding: 0; margin: 0;">Understand the concepts of navigation, search engines, and other web based applications</li> <li style="padding: 0; margin: 0;">Excellent interpersonal and customer service skills</li> <li style="padding: 0; margin: 0;">Sound reasoning and problem solving skills</li> <li style="padding: 0; margin: 0;">Ability to pass written, verbal and scenario based assessments</li> <li style="padding: 0; margin: 0;">Ability to read, understand and follow written policies and procedures</li> </ul> <div>Job Type: Contract</div> Next Level Business Services Plano TX

Treatment Service Representative

Expired Job

Smile Brands