Michigan Community Dental Clinics Ionia , MI 48846
Posted 2 months ago
Overview
Full-Time
Treatment Plan Coordinator
Ionia, MI $23.00/hour - $26.00/hour
Lead with big impact!
Put your skills to work and open the door to a career that inspires you!
Why work for My Community Dental Centers? As the largest dental non-profit organization in Michigan, as a team, we are enhancing community health by offering access to quality dental care for all. To hear more from our CEO, Dr. Deborah Brown, Click Here.
Everything we do begins with the people within our organization. We believe in hiring talented, passionate people and providing competitive packages, along with learning and advancement opportunities that are all designed to make work/life balance accessible. Pursue your dreams while you lead and grow in your role as an Office Manager and beyond.
Earn More with Industry Leading BenefitsWhen paired with our competitive compensation, our industry-leading benefits are here to support you in your professional and personal journey. We offer:
Health, Dental and Vision Insurance for you and your family
Life Insurance, Short & Long-Term Disability
403(B) with Company Matchup to 5%
Wellness Program & Gym Membership Benefits
Enjoy Your Personal Time
No Nights, Weekends, or On-Call Hours
Generous Paid Time Off
Holidays
The Career & Support You Deserve Get the best of both worlds! Develop your skills as a leader, all while making an enormous impact in patients' lives.
Onboarding & Training: We offer a comprehensive onboarding and training process that starts on your first day with us.
Mentorship & Development: Your career goals are closer than ever! Get one-on-one mentorship with our experienced operations team leaders to accelerate your career.
Room to Grow: When it is time for the next step in your professional journey, we are ready to help you reach your next destination with career path options that suit your professional and personal goals.
Tuition Assistance: With education assistance, continue on your journey of learning and furthering your professional development.
Network of Practice Support:From technical support, marketing and billing, you have team of experts to support you so you can concentrate on leading your dental team and providing the best care.
You May Be a Good Fit for The Position If You…
Have exceptional communication skills, and a friendly personality
Thrive on providing outstanding service and care
Are mission-driven and are eager to care for underserved communities
Can work with interruptions and effectively manage multiple priorities
If this all appeals to you, we encourage you to apply today!
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Position Summary
The Treatment Plan Coordinator's main job responsibility is to clearly explain treatment options and related costs. As a secondary responsibility, the Treatment Plan Coordinator will support a function of the Patient Experience Team.
The Treatment Plan Coordinator is a liaison between the doctor and the patient and assists in the gathering of information in the new patient experience, as well as coordinating a treatment plan with the doctor and presenting it to the patient. They are knowledgeable about the treatment and timelines, and they are prepared to negotiate financial arrangements with the clients. The Treatment Coordinator provides a calm and warm environment for patients who are otherwise anxious and concerned about how to afford dentistry. They also coordinate, as needed, with other offices who share in the care of patients, making sure referrals and correspondence are received and followed up on.
The Treatment Plan Coordinator may also be responsible for some internal accounting duties that support the practice's goals for profitability. They must be able to communicate well. The number one responsibility of all employees is patient care and meeting patient needs.
Supporting the Patient Experience Team, the ideal candidate is someone who understands and can deliver excellent customer service over the phone and operate efficiently while maintaining excellent communication and accuracy. Main tasks will be performed with use of dental software, online websites, and communication with patients and other team members. Additional responsibilities may be required, as needed.
Responsibilities
Typical Duties and Responsibilities
Ensure patients understand their treatment plan.
Handle objections to proposed treatment.
Present case fees and financial options to patients to facilitate the decision to say "yes."
Present or co-present the treatment plan and consent.
Educate patients, as necessary, regarding their dental benefits.
Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements.
Ensure patients are up-to-date on their financial obligations.
Accurately collect, communicate, and enter patient information
Verification of dental insurance using websites and working with MCDC insurance department
Other duties as assigned
Knowledge, Skills, Abilities
In-depth knowledge of dentistry and ability to describe procedures in simple language
Superb communication skills
Familiarity with computer systems
Customer service skills
Self-directed
Excellent telephone skills
Influencing/negotiation skills
Organizational skills
Familiarity with ADA codes
Creative problem-solving skills
Keen understanding of scheduling and financial systems
Ability to function within a team environment as a supportive and positive contributor
Ability to work independently
Professionally maintain composure and effectiveness under pressure and changing conditions
Ability to learn new duties and adjust to new situations encountered on the job within a reasonable amount of time
Ability to work unsupervised whenever necessary
Daily, monthly, and yearly production and collection goals achieved
Meets monthly and quarterly case acceptance and completion ratios for significant treatment
Positive patient reviews of the patient experience
No-show and cancellation percentage less than 5%
Qualifications
Job Specification
Dental Assisting experience required.
Experience as a Dental Assistant or Treatment Plan Coordinator in an Oral Surgery environment preferred.
Michigan Community Dental Clinics