Position Title: Treatment Guide Coordinator
Reports to: Regional Director/Administrator
Supervises: Treatment Guides
Entry Level Qualifications:
High School Diploma or GED. College classes preferred. Knowledge of chemical dependency desired. Knowledge of marketing andcustomer service and proficient data entry skills desired. Must be able to interact with the professional community and have reliable transportation. Must be available for 24 hour a day on call schedule. Must be able to overcome obstacles in the admission process and have a working knowledge of payor sources and criteria for inpatient, IOP admissions and outside referrals.
Must be able to bond in a professional manner with potential patients and families.
Must be able to see 20/40 corrected in each eye and hear clearly (hearing aide accepted).
Must have valid driver's license and a safe driving record.
Must be emotionally and physically capable of functioning under stressful situations.
Must maintain regular attendance.
Must be able to work in a cooperative manner with co-workers, managers, patients, families and perspective patients and families.
Must be able to work in constant state of alertness as to perform the job in a safe manner.
Other duties as assigned.
If recovering, two (2) years of continuous verifiable sobriety.
Must be proficient in supervising, educating and motivating Treatment Guides to follow Corporate Intake standards.Must be able to overcome objections in the admission process and assure appropriate documentation of the consult guideline, callbacks, and the Intake retrieval system software. Also responsible for overseeing appropriate referrals are made to entities or agencies outside of Bradford.
Supervises staff respond within 30 minutes or drive time of the initial request for an onsite consultation.
Supervises staff present nearly dressed and in a professional manner to the referral source for onsite consultation.
Oversees staff demonstrate the ability to collect screening information from a potential patient and/or family.
Manages staff and assures they possess a working knowledge of chemical dependency signs and symptoms in adults and adolescents.
Manages staff possess a working knowledge of appropriate emergency, benevolent and/or self- help referral information.
Bradford Health Services, Inc.