Dental Care Alliance Brewster , NY 10509
Posted 1 week ago
Overview
Position Summary:
The Dental Treatment Coordinator plays a crucial role in the practice by consultatively guiding patients to accept the recommended dental treatment they need to ensure optimum oral health. This position demands a blend of exceptional interpersonal skills, meticulous attention to detail, and an unwavering dedication to providing outstanding patient care. Additionally, this is considered a sales-oriented role, involving the closing, promotion, and facilitation of case acceptance to meet the office's financial objectives through patient treatment acceptance.
Responsibilities
Principal Duties and Responsibilities (Essential Functions):
Patient Consultations: Conduct comprehensive initial consultations with new patients, gathering detailed medical and dental histories, addressing patient concerns, and introducing practice policies and services.
Patient Advocacy: Collaborate closely with dentists and specialists to develop thorough treatment plans, presenting options to patients to enhance understanding of recommended procedures, timelines, and potential outcomes. Assist patients in comprehending the importance and urgency of recommended treatments while identifying and addressing any barriers to treatment completion.
Financial Coordination: Estimate and communicate treatment costs by clarifying insurance benefits, coverage limits, and co-payments. Guide patients through payment options, including financing and payment plans, ensuring transparency and clarity in financial matters.
Financial Management: Demonstrate a comprehensive understanding of patient and practice financial needs by presenting fees, providing treatment estimates, and documenting financial arrangements. Maximize service acceptance by informing patients about treatment benefits, risks, and costs, emphasizing the value of necessary services relative to their cost. Monitor office case acceptance rates and collaborate with local management and support staff to achieve high acceptance percentages.
Appointment Scheduling: Collaborate with office staff to schedule appointments based on treatment plans, considering the urgency and complexity of procedures. Work together to optimize scheduling efficiency, minimizing gaps and maximizing patient flow.
Patient Education: Educate patients on oral health, preventive care, and the importance of recommended treatments. Provide information about post-treatment care and maintenance to ensure optimal oral health outcomes. Work in coordination with treatment team
Communication and Engagement: Effectively communicate with patients, ensuring comprehension of treatment options and financial responsibilities. Use active listening and empathy to build rapport and trust with patients, engaging them in decision-making processes.
Record Keeping: Maintain accurate and up-to-date patient records, including treatment plans, insurance information, and communication history. Ensure compliance with patient privacy regulations, such as HIPAA.
Follow-Up and Support: Follow up with patients after appointments to ensure their satisfaction and address any concerns. Provide ongoing support and information as needed throughout the course of treatment.
Coordination of Care: Collaborate with dental professionals, specialists, and support staff to coordinate patient care. Facilitate communication among different members of the dental team to ensure seamless treatment delivery.
Work Environment:
This position is based in a medical/clinical/office setting and involves regular use of standard office equipment, including computers, telephones, photocopiers, filing cabinets, and fax machines.
Physical Demands:
The employee will frequently engage in verbal communication and listening, stand for prolonged periods, walk, manipulate objects with their hands, and extend their arms to reach items. They may also need to lift and carry objects weighing up to 25 pounds regularly.
Competencies:
Qualifications
Qualifications/Training:
Previous experience in dental administration, treatment coordination, or a related field is preferred.
Strong organizational skills and attention to detail.
Excellent interpersonal and communication skills with a focus on customer service.
Willingness to learn basic knowledge of dental insurance processes and billing.
Willingness to learn basic dental terminology and procedures.
Willingness to learn dental software and scheduling systems.
Commitment to maintaining patient confidentiality and privacy.
Previous sales experience highly preferred.
To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.
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Dental Care Alliance