Treasury Services Manager I

Bank Of America Corporation Newark , DE 19712

Posted 1 week ago

Job Description:

Role Overview

  • Manages a small to medium sized unit/segment of service and/or implementation processes and activities. Has solid knowledge of the end-to-end sales, service and fulfillment process. Responsible for building and managing client and business partner relationships while improving overall client delight. Ensures adequate staffing levels and service level agreements are met in a timely manner to drive client delight. Responsible for: expense and performance management, process excellence, turnover, reporting, and forecasting trends to drive efficiencies. Monitors internal processes and leverages six sigma methodology to drive efficiencies and streamline processes. Manage compliance and audit controls to ensure mitigation of risk to the client and the Bank. Increase six sigma utilization to enhance process excellence. Provides leadership and direction to teams ensuring swift adoption. Must lead people to perform, translate strategy into tactical action plans, recruit and grow talent while staying client focused.

Key Responsibilities

  • Creates unit vision, lead people to perform and develops employees. Manages staffing requirements, performance management, budget/expense management, reporting and forecasting for areas managed. Participate in the resolution of operational and/or product servicing issues of a sensitive/high risk nature for major clients. Ensures associates are adhering to all business procedures and protocols. Works with appropriate business partners to provide resolution to client inquiries and issues in support of the team. Responsible for understanding and coordinating escalations in a timely manner for quick and accurate resolution. Responsible for acting as the primary interface with the client to establish all connectivity between organizations.

Required Skills:

  • Minimum of 3 years leadership experience

  • Previous contact center experience

  • Flexible with a willingness to learn and adapt to changes.

  • Adapts well to an ever changing environment

  • Ability to work a variable schedule which includes occasional weekends to accommodate changes in the business environment as needed

  • Ability to develop associates to achieve optimal performance results

  • Accomplished leadership and coaching skills

  • Strong focus on associate engagement

Desired Skills:

  • Detailed understanding of Credit Card products

  • Ability to manage multiple functions while managing and motivating the efforts of others

  • Strong interpersonal and "people" skills

Posting Date: 03/12/2019

Location: Newark, DE, Deerfield III, 655 Paper Mill Rd, - United States

Travel: Yes, 5% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

Weekly Schedule: Flexibility between 7am

  • 7pmET
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Treasury Services Manager I

Bank Of America Corporation