ESSENTIAL DUTIES AND RESPONSIBILITIES:
List the job's essential or most important functions and responsibilities. Include all-important aspects of the job -- whether performed daily, weekly, monthly, or annually; and any that occur at irregular intervals.
Daily, accurately set up products and services for customers from completed service agreements.
Daily review completed services agreements for completeness and accuracy.
Daily, assist customers via phone and email who have difficulty with products.
Daily, demonstrate sufficient knowledge of department's products and services in order to handle complex customer inquiries.
Daily maintain department's customer files.
Daily post entries to accounts, make adjustments, and ensure balancing as required.
Daily, maintain a written up-to-date set of procedures for all products and services that are positions primary responsibility.
Daily respond to inquiries from customers and bank personnel and resolve simple to moderately complex problems.
Daily, conduct moderately complex department research.
Daily, assist in processing outgoing and incoming wires.
As needed, demonstrate basic understanding of ACH and Wire systems and their related balancing procedures.
Monthly process billing function for treasury management customers (analysis and hard charges).
Daily perform all other related duties and special projects as assigned.
Daily enter information into pre-established computer software files and print related reports/documents and/or send to customer in an electronic format.
Daily follow established documented procedures when processing work.
Indicate whether the job has supervisory responsibilities, and if so, if there are subordinate supervisors reporting to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
One year certificate from college or technical school; and 1 to 3 years of banking/business related experience and/or training; or equivalent combination of education and experience.
COMPUTER AND OFFICE EQUIPMENT SKILLS:
CERTIFICATES, LICENSES, REGISTRATIONS: