Treasury Mgmt Imp & Support Specialist

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team!

At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.

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GENERAL SUMMARY

Responsible for processing commercial client applications for all Treasury management products and services. Provide client service support by phone and electronic communications.

Proactively work with other TMIS team members to ensure client's request and processing requirements are met within established guidelines and SLA's. Provide TM product implementation, support and training for business clients and branches.

DIRECT REPORTS

The incumbent has no direct reports.

ESSENTIAL FUNCTIONS

• Review and process all client treasury management product implementation and service requests, including input or callback as required.

• Provide client training on various TM services i.e. D1 Online Banking, Remote Deposit Capture, Cash Vault, ACH, Positive Pay, Payee Positive Pay & Lock box etc.

• Perform functions related to the implementation of treasury management products and clients service activities within the guidelines and established SLA's.

• Provide 1st level support and expertise for client issues and requests.

• Interfaces with Branch staff (i.e. Branch Managers, relationship managers, relationship bankers),

• Lenders, Loan and Deposit Operations, accounting, TMS Officers, etc. to manage the servicing of Treasury Management services.

• Respond to internal/external client inquiries and problems received via phone, email, and Online Banking email communications for TM products and related issues.

• Escalate product and support projects as needed.

QUALIFICATIONS

• Education: High school diploma or equivalent.

• Experience: Minimum 2 years commercial treasury management implementation and support experience preferred or minimum 3 years' prior bank experience in an associated banking position providing customer service and support required. Demonstrated technical expertise navigating a desktop/laptop computer, windows-based applications, and use of IP phone system.

• Skills/Ability: Ability to multi-task in a high paced environment.
  
  Detail oriented, good follow up, strong written and verbal communications skills and ability to function in a team environment. English proficiency, bilingual Mandarin and/or Cantonese a plus. Ability to effectively work with all staff levels. PC proficient including Excel and Word.

OTHER DETAILS

$28.85 - $36.06 / hour

Pay determined based on job-related knowledge, skills, experience, and location.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.

Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

Click here to view the EEO is the Law poster in English. Poster- English

Click here to view the EEO is the Law supplement in English.Supplement- English

Clic aquí para ver la EEO es la Ley póster en español. Poster- Spanish

Clic aquí para ver la EEO es la Ley suplemento en español.Supplement- Spanish

点击这里查看EEO是法律海报的中文Poster- Chinese

点击这里查看EEO是法律和补充條例的中文"Supplement- Chinese

Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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