Treasury Management Technical Support Specialist II

First Horizon National Corp. Memphis , TN 38103

Posted 2 months ago

This position can be located in Birmingham, Dallas and Miami

This position is responsible for receiving inbound Remote Deposit Capture (RDC) calls and assisting clients with the use of the service while seamlessly creating a high level of customer satisfaction across both the Treasury Management and Retail customer base. This includes effectively managing customer issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion. Specialist must be able to communicate with clients in a clear, professional and articulate manner. Specialist must be committed to timely resolution of simple and complex problems by using good judgment and applying integrative thinking skills. Specialists must be well educated on the features and functionality of RDC. Specialists are responsible for supporting Treasury Management Sales and Product team members as well as Retail partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Take incoming calls to fulfill servicing requests and provide technical assistance.

  • Build rapport and deepen client relationships by resolving issues on the first call

  • Maintain an advanced knowledge of RDC tools and services from both an end-user and technical perspective

  • Present needs based product recommendations to deepen the banking relationship

  • Stay abreast of all changes, developments and enhancements for all systems and products

  • Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations

  • Navigate effectively and efficiently through multiple systems

  • Possess and demonstrate a high level of professionalism

  • Communicate in a clear, concise and professional manner

  • Provide client focused solutions while being compliant with bank Policies and Procedures

  • Partner with other departments within the organization to fulfill client requests

  • Work closely with Treasury Management Sales, Product and Implementation groups

  • Track client issues to identify product and process improvements or clients at risk due to frequent problems

  • Provide customer training and support on the use of RDC

  • Other duties and projects as assigned

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Bachelor's degree (BA/BS) from four-year college or university and one to two years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc.)

CTP, CCM or AAP preferred.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Treasury Management Technical Support Specialist

First Horizon Corp.

Posted 4 weeks ago

VIEW JOBS 8/26/2021 12:00:00 AM 2021-11-24T00:00 This position is responsible for receiving Tier 1 calls and assisting clients with the use of the service while seamlessly creating a high level of client satisfaction across the Treasury Management client base. This includes effectively managing client issues identified in the production environment and ensuring all support needs are addressed in a timely fashion. Specialist must be able to communicate with clients in a clear, professional and articulate manner. Specialist must be committed to timely resolution of simple problems by using good judgment and applying integrative thinking skills. Specialists must be well educated on the features and functionality of Treasury Management products. Specialists are responsible for supporting Treasury Management Sales and Product team members as well as Market partners. ESSENTIAL DUTIES AND RESPONSIBILITIES * Take incoming calls to fulfill servicing requests and provide assistance. * Build rapport and deepen client relationships by resolving issues on the first call. * Maintain knowledge of Treasury Management tools and services from both an end-user and technical perspective. * Present needs based product recommendations to deepen the banking relationship. * Stay abreast of all changes, developments and enhancements for all systems and products. * Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations. * Navigate effectively and efficiently through multiple systems. * Possess and demonstrate a high level of professionalism. * Communicate in a clear, concise and professional manner. * Provide client focused solutions while being compliant with bank Policies and Procedures. * Partner with other departments within the organization to fulfill client requests. * Work closely with Treasury Management Sales, Product and Implementation groups. * Track client issues to identify product and process improvements or clients at risk due to frequent problems First Horizon Corp. Memphis TN

Treasury Management Technical Support Specialist II

First Horizon National Corp.