Treasurer's Office, Court Collections Coordinator

Position Information

The Arlington County Treasurer's Office is seeking a Court Collections Coordinator for its Compliance Division. The Court Collections Coordinator manages the complex process of litigation against delinquent taxpayers, as well as the accounts of taxpayers who have declared bankruptcy to ensure that the requirements of the bankruptcy court are met and that the taxes owed to Arlington County are preserved through the bankruptcy proceedings.

This position also interfaces with the Arlington County General District, Juvenile and Domestic Relations and Circuit Courts, as well as the Falls Church City Combined Courts, to collect court fines, fees and restitution. The primary goal of this position is to collect delinquent taxes and other debt owed to Arlington County to reduce the County's delinquency rate. Last year this position initiated over 5,000 Motions for Judgment and collected over $4.5 million owed to Arlington County.

This position reports directly to the Enforcement Supervisor for Compliance. The Treasurer is an elected official accountable to the citizens of Arlington County.

The Compliance Division includes a call center which handles over 50,000 calls per year, and an enforcement team which issues over 6,000 liens and asset seizures.

Specific Duties Include:

• Managing the court process, including identifying accounts that are eligible for litigation, sending intent letters, and preparing and filing court documents for all accounts that remain delinquent;

• Managing the Bankruptcy program, including tracking case statuses and filing necessary paperwork in a timely manner;

• Managing the complex administrative duties of the Court Fines and Fees Collections Program, including managing file transfers to and from the Courts, inputting payments into the Courts proprietary system, and processing payment plans established by the Court;

• Maintaining accurate and timely reporting for the above-mentioned programs;

• Evaluating objectives, efficiency, and effectiveness of the processes; and

• Assisting taxpayers over the phone and in person and acting as the subject matter expert for citizens and staff regarding Court Collections.

The ideal candidate will possess effective verbal and written communication skills, flexibility, coachability, self-motivation, time-management skills, empathy for customers, and the ability to remain professional and calm in a high volume, fast-paced customer service environment. This position requires the ability to multitask and alternate between customer service and back-office desk duties, as needed. The candidate must be adept with technology and with using multiple complex systems at the same time, while eliciting, understanding, and advocating for taxpayers.

The Compliance Division is comprised of three functional areas: Collections, Enforcement, and Litigation.

The primary responsibility of the Collections section is providing telephone and face-to-face customer service. This includes answering questions about customer accounts, skip tracing, contacting debtors, performing research as needed, and referring customers to other Treasurer's Office staff members, or other County or State agencies as needed. The collectors are also tasked with searching for assets belonging to delinquent taxpayers and referring the accounts to the Enforcement section when assets are identified.

The Enforcement section is responsible for issuing third party liens to financial institutions and employers, effecting seizures against physical assets (vehicles and tangible property), liquidating seized assets at public auction, and managing Set-Off Debt submissions to the Virginia Department of Taxation.

The Litigation section pursues uncollected accounts through Motions for Judgment in General District Court, files and litigates all bankruptcy claims, identifies delinquent real estate to sell at auction and works with the Treasurers' Association of Virginia to reform and enhance tax collection tools and other laws affecting treasurers.

Selection Criteria

Minimum:

• Completion of the requirements for graduation from a standard senior high school or vocational school, a GED certificate, or the equivalent; and

• Considerable experience in collections, law enforcement, and/or public administration.

Substitution: Additional education may be substituted for experience.

Desirable: Preference may be given to candidates with one or more of the following:

• Experience working directly with the public explaining policies, laws, and/or tax regulations to customers;

• Experience performing program support functions using complex computer systems; and/or

• Experience with the Microsoft Office Suite of tools, especially MS Excel and Word.

Special Requirements

Background Check: A pre-employment criminal records check will be conducted.

It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

Driver's License: The applicant must possess, or obtain by time of appointment, a valid driver's license.

The applicant must authorize Arlington County to obtain or provide a copy of their official driving record. Any offer of employment may be contingent upon a favorable review of the applicant's driving record.

Additional Information

The pay ranges listed above are effective July 1, 2024.

Work Hours: Monday through Friday 8 AM to 5 PM; This is not a remote opportunity; employees are expected to be in the office full time.

Your responses to the Supplemental Questionnaire are considered part of the selection process. Please do not enter "see resume" as a response to the questions.

Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.

The official title for this position is Treasury Enforcement Specialist.

This position is eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.

For more information on Arlington County's generous benefits and retirement plan, click here.

Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment.

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Applicants who have questions or need assistance with the application may telephone (703) 228-3500 or visit the Human Resources Department. Our staff will be happy to work with you to enter your application into the system. Public access computers are available at all County Libraries, and in the Human Resources Department.

The examination process for this position may include: (1) training and experience evaluation; (2) written and oral examination; (3) personal interview; (4) performance test/work sample; and/or (5) physical examination.

Applicants with disabilities may request reasonable accommodation during the application or selection process. Please call the ADA Coordinator at 703-228-3559 (voice) or email pers@arlingtonva.us.

Eligibility for Arlington County Government employee benefits depends on your position type (permanent or temporary) and your status (full-time or part-time).

More detailed information on benefits and conditions of employment is available on the Arlington County Human Resources Department website: www.arlingtonva.us/pers.

Permanent, Full-Time Appointments

All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave: Vacation leave is earned at the rate of five hours biweekly.

Leave accrual increases gradually until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. Paid parental and family leave benefits are also offered. Leave is pro-rated for part-time employees.

Holidays: There are eleven paid fixed holidays each year, as well as two floating holidays. Initial allotment of floating holidays may vary based on when you are hired.

Health and Dental Insurance: Four group health insurance plans are offered - a health maintenance organization, two plans with in-network only coverage, and a high-deductible plan with in and out-of-network coveerage, along with a Health Savings Account (HSA). Group dental insurance is also offered, with two options for coverage.

The County pays a significant portion of the premium for these plans for employees and their dependents. The County also contributes to the HSA.

Life Insurance: Basic life insurance is provided at no cost to employees.

The benefit is one times annual salary. Additional life insurance may be purchased for yourself, spouse, and/or children.

Retirement: The County retirement program is made up of three parts: a defined benefit (pension) plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County.

You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. The County also contributes to this plan. Employees become vested in the plan at five years of service.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)). The 457 deferred compensation plan allows you to save for retirement on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your pay. A variety of investment options are available for the 401(a) and 457 plans.

Other Benefits: The County also offers health care, dependent care, and parking flexible spending accounts; adoption assistance, tuition reimbursement; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other benefits.

Permanent, Part-Time Appointments:

Part-time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:

Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:

Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:

Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.

01

Describe your experience working directly with the public explaining policies, regulations and/or tax regulations to customers (in 50-100 words). If none, please type "N/A".

02

Tell us why local taxes and their timely collection are important to a community (in 50-100 words).

03

Please describe your proficiency and professional experience using MS Word & Excel (in 50-100 words). If none, please type "N/A".

Required Question

Agency Arlington County

Address 2100 Clarendon Blvd, Suite 511

Arlington, Virginia, 22201

Phone 703-228-3500

Website https://careers.arlingtonva.us/