First Bank Ballwin , MO 63022
Posted 4 weeks ago
Come be part of an innovative and exciting team focused on helping people connect with solutions offered at First Bank. We are looking for individuals that enjoys using technology to share information to help clients save time, save money, and explore new ways to conduct day-to-day banking. This role will support branches regionally, based on staff required daily to drive efficient branch operations.
The Traveling Banking Specialist role will focus on facilitating client support and ongoing utilization of our banking technology and client interaction within First Bank.
If you enjoy:
This exciting new role is probably for you.
What You Will Be Doing
Provide Lobby Leadership and "choreograph" the interaction of the users. Engage clients as they enter the branch and learn about the purpose of their visit
Personalize the experience by introducing the technology to first-time Interactive ATM (commonly known as ITMs) users
Educate and introduce other digital solutions such as online banking
Instruct the user on how to initiate an Interactive Teller session
Educate users on the benefits of the new technology
Discuss capabilities and benefits of ITM/Virtual Banking
Answer questions about technology, services and branch transformation
Mobile banking and online account opening
Effectively address concerns to move past client objections
Communicate feedback and issues to improve client experience
This role may involve working from multiple retail branch locations on a rotation or in sequence based on technology rollout and schedules
Role may involve interacting with clients in drive-up locations (where applicable)
Provide support and staffing assistance in the Midwest-Metro Region
Service Orientation
Communication
Optimism
Change Champion
First Bank