Travel Couselor

Carlson San Antonio , TX 78245

Posted 5 months ago

Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking an experienced and talented

Travel Counselor for our San Antonio, Texas onsite location. As aTravel Counselor, your mission will be to "Deliver the Perfect Trip" in order to sustain optimum results for our clients and for CWTSatoTravel.

As the U.S. military and government division of Carlson Wagonlit Travel(CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65 year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today. onsite location. As a Senior Travel Counselor, your mission will be to "Deliver the Perfect Trip" in order to sustain optimum results for our clients and for CWTSatoTravel.

  • Creates domestic reservations for clients to include air, hotel, rail, and ground transportation.

  • Advises clients of international travel requirements such as visas, passports, immunizations, etc.

  • Supports one or more accounts.

  • Solves typical travel related problems consistently.

  • Operates within detailed procedures under minimal supervision.

  • Interacts with traveler or travel arranger, and provides 1st level of support for customer service and technical issues.

  • Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures.

  • Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.

  • Attends staff and training meetings for ongoing updates in the travel industry and office procedures.

  • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.

  • Performs other duties as assigned.


We are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits:

  • High school diploma or equivalent

  • Minimum 3 years travel counselor experience

  • Some industry knowledge and reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportation

  • Knowledge of ticketing procedures

  • Proficiency in a minimum of one CRS

  • Sabre experience preferred

  • Government travel reservation experience a plus

  • Ability to meet and maintain required performance standards

  • Excellent customer service and communication skills required

Americorps/PeaceCorps and other national service alumni are encouraged to apply

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