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Travel Counselor I

Expired Job

Texas Department Of Transportation Waskom , TX 75692

Posted 2 months ago

The essential duties for this job include:

  • Assists with emergency response; answering telephone calls from public and working extended hours.

  • Assists with monitoring and inspecting the maintenance of the Travel information Center building and grounds.

  • Keeps daily records and prepares reports of number of customers served.

  • Opens and closes the Travel Information Center.

  • Performs administrative support related functions to include filing, sorting, processing of mail, and keeping record of postage inventory.

  • Performs literature inventory and reorders promotional literature and maps from regional warehouses, tourist attractions and Chambers of Commerce offices throughout the State; must be able to lift, move, carry boxes up to 50lbs.

  • Provides state-wide travel information and routing to the traveling public and truckers to include walk-in customers, telephone inquiries, mail requests and e-mails.

  • Drives a state vehicle to perform duties including, but not limited to attend training.

  • Performs other job responsibilities as assigned.


The required competencies for this job include:

  • Communicate effectively

  • Read and interpret maps

  • Stand for long periods of time

  • Texas geography, history and cultures

  • Texas attractions, travel and tourism

  • Providing prompt and courteous customer service; advising customers when delays are necessary and following up on identified problems until resolved

  • Maintaining effective working relationships with others

  • Dealing courteously and effectively with the public

  • The responsibilities associated with secretarial and office procedures to include the use of proper business telephone etiquette, internal communication strategies and use of basic office equipment

  • The use of personal computers and applicable programs, applications and systems


This job requires the following:

  • High School Grad or Equivalent in general high school studies

Work Experience

This job requires the following:

  • 3 years in Customer service or administrative support

  • Experience can be satisfied by fulltime or prorated parttime equivalent

  • No supervisory experience required.

  • College education and/or relevant technical training may be substituted for experience on year per year basis.

Licenses and Certifications

The following Licenses and/or Certifications are required for this job:

  • Valid Driver License at time of application

Conditions of Employment

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Additional conditions for this position:

  • Required to work weekends and holidays

  • Required to work hours other than 8 to 5

  • Required to wear personal protective equipment provided by employer and comply with all safety requirements

  • Must attend work regularly and observe approved work hours


Resumes are accepted for additional information, but you must complete the online State of Texas application to include a summary of your work experience. If this information is not completed, your application will be rejected. "See Resume" will not be accepted for work experience.

  • May be contacted during off-duty hours to report to work during emergency situations.

  • Applicants selected for an interview will be required to perform job simulations to assess ability to read and interpret road maps as well as their knowledge of Texas attractions.

  • All Texas Travel Information Centers will be open from 8:00am to 6:00pm from the Friday preceding Memorial Day through Labor Day Monday. Employees will work staggered shifts as assigned during the summer period.

  • All Texas Travel Information Center employees are required to purchase and wear an official uniform.

  • May move up to 50 lbs. (such as literature boxes)

Applicant Information

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Job postings expire at 11:59 PM CST (Central Standard Time) on the Posting Close Date.

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Travel Counselor I

Expired Job

Texas Department Of Transportation