The Travel Consultant is responsible for providing customer service, disseminating traveland tourism information, and collecting statistical information. This position is governedby state and federal laws and agency policy.
Typical Functions Greets the traveling public and provides information regarding travel routes, weather,tourism attractions and services. Makes recommendations to tourists that enhance and/or extend the travelers stay inArkansas and encourage increased revenue to the state. Maintains up-to-date knowledge of state travel and tourism information, includinghighway routes, sites of historic interest, parks and recreation, and special events.
Assists with inventory of literature or supplies by receiving, counting, stocking and alsoassists with displays. Conducts surveys and records statistics regarding travel/visitation and performs dataentry of statistics. May staff information booths at fairs or conferences.
May be assigned to attend localtourism events. May make presentations to schools or civic groups. Performs other duties as assigned.
Special Job Dimensions In-state travel may be required. Knowledge, Abilities, and Skills Knowledge of public relations processes. Knowledge of research and data collection techniques related to travel informationdissemination.
Knowledge of computer data entry and recordkeeping. Ability to organize and interpret state tourism data. Ability to greet, determine needs, and communicate information to visitors andmembers of the general public, using appropriate customer service techniques.
Ability to prepare and provide written and oral information and maintain records andfiles related to travel/tourism. Ability to work in a technologically enhanced environment. Ability to establish and maintain effective working relationships with associates,colleagues, and ADPT staff.
Minimum Education and/or Experience The formal education equivalent of a high school diploma; plus two years of publicrelations, customer service or a related field. Preferred Qualifications Certificates, Licenses, Registrations Must possess a valid Arkansas drivers license if in-state travel is required. Additional requirements determined by the agency for recruiting purposesrequire review and approval by the Office of Personnel Management.
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL ORPART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSUREREQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Agency Specific Information Travel Consultant
Position #: 22092213
Pay Grade: GS02
Location: Arkansas Welcome Center, Harrison, AR
Greets visitors, maps out routes, and provides travel and tourism information about Arkansas. Compiles daily and monthly visitation data, completes data entry, stocks and keeps inventory of literature and helps maintain the cleanliness of the center.
Participates in in-state familiarization tours. Must maintain certification to perform adult and child CPR/First Aid (training provided), wear the uniform provided by the department, be able to move up to 40 pounds, and be available to work weekends and holidays.
This position offers a full benefit package including paid holidays, annual and sick leave, health insurance, and retirement pension.
Applicants must meet or exceed the following qualifications: the formal education of a high school diploma; plus two years of experience in public relations, customer service, or related area.
EOE/AA/ADA Women and minorities are encouraged to apply.
State Of Arkansas