Travel Agent, Contact Center (Work From Home)

AAA Mid-Atlantic Tulsa , OK 74120

Posted 2 months ago

AAA Club Alliance is seeking a full service Travel Agent to join our dynamic Travel Contact Center team! This position will support Member/non-Member sales and service on multiple levels through multiple communication channels related to full-service domestic and international travel products.

This is a remote position, but candidates must live within our territory

At AAA, your success is our success. What we can offer you:

  • A competitive starting hourly rate of $16.50 - $17.50; depending upon experience plus Monthly Incentive Plan based on your individual performance

  • Paid Time Off (almost 4 weeks the first year)

  • 8 Paid Holidays

  • 401(k) plan with employer match up to 7%

  • Medical, Dental, Vision and Prescription coverage

  • FREE AAA membership (inclusive of product & service discounts)

  • FREE Life Insurance

  • Paid time off to volunteer

  • Tuition reimbursement

  • Computer equipment provided by AAA Club Alliance

  • Paid training

  • The opportunity to work in an environment where you can see the impact of your contributions on a daily basis

The primary duties of the Agent, Travel Contact Center are to:

  • Serve Members/non-Members through telephone, email, and web chat channels by selling and servicing all domestic and international travel-related products. with a concentration on Diamond Elite and Preferred vendor products.

  • Operates and is familiar with all ACA travel systems and applicable travel partner booking sites.

  • Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets.

  • Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to AAA travel while demonstrating a pleasant and professional manner in compliance with quality guidelines.

  • Participates as a user in testing of new systems/procedures. Mentor other Travel Contact Center Associates.

Minimum Qualifications:

  • High School Diploma; A graduate of an accredited travel school preferred

  • Eighteen months (18) experience as a travel agent (Required)

  • Demonstrating a general knowledge of effective sales techniques; uncovering customer needs to relate benefits of product features; anticipating and handling objections; being able to close a sale.

#LI-Remote #US

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

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Travel Agent, Contact Center (Work From Home)

AAA Mid-Atlantic