Travel Agency Operations Manager

We seek a highly motivated and experienced Travel Agency Operations Manager to oversee our travel agency's daily operations and ensure efficient and effective service delivery. The Travel Operations Manager will play a key role in managing the operational aspects of our travel packages, coordinating with vendors, managing client relations, and leading our operations team to achieve company objectives. This role requires a blend of strategic planning, leadership, and a deep understanding of the travel industry to enhance operational performance and deliver exceptional travel experiences to our clients.

Key Responsibilities

• Develop and implement operational strategies that align with the company's objectives and market trends.
• Oversee the agency's day-to-day operations, including proactive fraud monitoring and booking quality assurance.
• Ensuring the delivery of high-quality service across every customer touchpoint.
• Lead, motivate, and support the operations team to achieve productivity and performance targets.
• Fraud and quality assurance and/or assisting with escalated problem resolution.
• Monitor and manage operational costs to ensure profitability.
• Ensure compliance with state and travel industry regulations and company policies.
• Analyze operational processes and recommend improvements to enhance efficiency and customer service.
• Coordinate with the marketing and sales teams to develop strategies that enhance the agency's market presence and attract new clients.
• Manage and resolve any customer and team member issues that arise.
• Stay informed about the latest travel trends, destinations, and technologies to offer innovative solutions to clients.

Working at WorldVia

At WorldVia, we’re looking for structured thinkers full of passion, ambition, and kindness. We’d love for you to apply even if your experience doesn't precisely match the job description. Your experience, skills, and interests will help you stand out—especially if your career has taken extraordinary twists and turns. We welcome people of diverse backgrounds and perspectives who aren’t afraid to challenge assumptions and the status quo. Join us.

Our Team Members:

• Are fundamental optimists who believe that no industry compares to the travel industry.
• Go to extraordinary lengths to distinguish ourselves through world-class work.
• Prioritize quality over speed and speed over scope.
• Desire to work with deeply kind, mission-driven people.
• Strive to make the complex simple.
• Use first principles to debate ideas, test assumptions, and make decisions.
• Seek the truth by putting data above opinions.
• Assume good intent and give tactical feedback to help each other get better.
• Hold no ego—when our customers win, we all win.

We are committed to your professional development and growth as a company.

• You will set your own monthly goals aligned with our ambitious strategy.
• You will have our collective support in achieving significant wins—and personal coaching from your manager.
• You will be encouraged to take risks, try new things, and be creative with your work.
• You will have many opportunities to exchange and engage in feedback.
• You will be offered continual chances to stretch yourself and raise your own "bar."
• You will be rewarded for achieving excellence and mastery.

Requirements

• Bachelor's degree in Tourism, Hospitality, Business Administration, or related field.
• Proven experience in a management role within the travel industry. (5-7 years)
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Good understanding of budgeting and financial management.
• Proficient in travel booking and reservation systems.
• Outstanding communication and interpersonal skills.
• Ability to work under pressure and solve problems effectively.
• Must reside in the Greater Atlanta area and be legally authorized to work in the U.S.A.

Benefits

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution
• Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
• Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
• 401k with up to 4% Company Match
• Paid Time Off + Company Holidays
• Additional Time Off for Your Birthday and Work Anniversary
• Discount Travel Program