Travel Advisor Support Specialist

At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a successful Travel Advisor Support Specialist within Hyatt Inclusive Collection. In this role, you will be the primary liaison between Hyatt Inclusive Collection and our network of travel agency partners. Your dedication and expertise will be instrumental in optimizing revenue streams by providing comprehensive support to our valued travel advisors on a daily basis, managing a high volume of inquiries with efficiency and precision.

A successful Travel Advisor Support Specialist will:

• Serve as the primary point of contact for our travel agency partners, fostering strong and lasting relationships through proactive communication and support, including addressing commission inquiries, managing client requests, and handling booking validations with meticulous attention to detail and more.

• Provide timely and expert assistance to travel advisors addressing inquiries, resolving issues, and offering guidance on products, services, and booking procedure within established KPI's.

• Collaborate closely with internal teams to resolve challenges, and ensure seamless coordination between departments for the best advisor experience.

• Contribute to the development of training materials and resources to empower travel advisors with the knowledge and tools needed to succeed.

• Demonstrate a commitment to Hyatt core values.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

A successful Travel Advisor Support Specialist will have:

• High School Diploma.

• Demonstrated experience in customer service or support roles, preferably within the travel industry.

• Exceptional communication skills, with the ability to convey complex information clearly and effectively to diverse audiences.

• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment.

• Proficiency in relevant software applications and platforms, including Salesforce CRM system and Microsoft Office Suite.

• A passion for travel and customer service with a genuine desire to help others create memorable experiences.

• Valid Passport.

• Proficiency in Microsoft Office applications and programs.

• Experience with Salesforce preferred.

Additional Required Experience:

• Proficiency in thriving within fast-paced environments.

• Exceptional verbal and written communication skills.

• Demonstrated capability to multitask effectively and prioritize tasks across multiple timelines.

• Exemplary organizational skills.

• Active and attentive listening abilities.

• Proven track record of being a collaborative team player.

• Possessing strong analytical process with acute attention to detail.

• Spanish speaking a plus but not required.

About Apple Leisure Group

As North America's only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of many different brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands

• Resort Brand Management: Management of 5-star and 4-star luxury resorts

• Destination Management Services: Best-in-class destination management services provided by Amstar DMC and Worldstar

• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club

• Technology Solutions: Innovative technology solutions provider Trisept Solutions, connecting over 88,000 travel agents with leading travel suppliers

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.

About Hyatt Inclusive Collection

Hyatt Inclusive Collection offers the luxury leisure market high quality Endless Privileges, UnlimitedLuxury and Unlimited-Fun vacations, where everything is included.

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:

Empathy • Integrity • Respect • Inclusion • Experimentation • Well Being

ALG's Commitment to Diversity & Inclusion

Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.

Benefits at a Glance

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:

• Medical, Dental and Vision Insurance

• Basic Life Insurance

• Short & Long Term Disability

• Paid Parental Leave

• Corporate Wellness Program

• Travel Discounts & Deals

• Paid Time Off & Holidays

• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.