Ricoh Americas Corporation Tustin , CA 92680
Responsible for the scheduling and delivery of equipment to customers in a timely manner.
Supervises 10 or more delivery personnel and/or multiple delivery locations. Ensures DOT
and state law compliance. Manage the processes, people and assets that are utilized in
fulfilling customer orders for equipment including warehousing, delivery, and reverse
JOB DUTIES AND RESPONSIBILITIES
Trains delivery personnel in loading, unloading and installation of equipment.
Schedules and routes delivery trucks on a daily basis according to customer's request.
Communicates special needs and requests to delivery drivers.
Ensures equipment is configured according to the pick ticket/sales order.
Ensures all paperwork is processed accurately and completely.
Communicates issues to configuration center manager/ transportation manager
Ensures that the delivery fleet is safe to operate and is compliant with all DOT and state laws.
Maintains delivery vehicles and develops preventive maintenance schedule.
Fills in for drivers when necessary.
Schedules and communicates to third party delivery companies.
Ensures delivery times are met and correct equipment is shipped out.
Responsible for safe and proper loading/receipt of equipment being shipped to remote transfer center locations and/or configuration centers.
Assist with the creation of processes and procedures to ensure the success of the operation.
Works in conjunction with the inventory control manager to monitor the quality of inventory and assist in the maintenance of appropriate levels.
Performs and ensures performance evaluations are given on a timely basis.
Works closely with other functional areas to ensure external and internal customer needs are met.
Manages transfer center expenses and meets budget guidelines.
Establishes and tracks performance measurements for areas within the transfer center and manages to the appropriate metric requirements.
Responsible for the on-time delivery of equipment to customers.
Identifies customer's needs and determines appropriate action; refers calls to appropriate party. Supports various multiple channels
May be required to be certified on operation and use of warehouse equipment, i.e., forklift, stair climber, etc.
Effectively recruits, interviews and selects staff. Coaches, mentors, provide advice and guidance to staff on employee development and performance-related matters.
Ensures the compliance of equipment inventory policies and procedures within the transfer centers.
Routinely demonstrates and creates a helpful and positive work culture.
Encourages and builds positive relationships and communicates effectively with all co- workers and outside vendors.
Conducts themselves at all times in accordance with Ricoh's code of ethics.
Performs other duties as assigned.
Limited scope of authority within pre-established specific policies, procedures and guidelines.
Incumbent actions may impact some adjacent units and immediate work unit.
QUALIFICATIONS (Education, Experience, and Certifications)
High school diploma or equivalent education is required.
Three to five years supervisory and management experience in the transportation/delivery industry are required.
General knowledge of computerized routing systems and handling hazardous material is required.
Good systems knowledge and computer skills are required.
Familiarity with local carrier routes and standard trucking industry practices and procedures is preferred.
Eligibility to drive a commercial vehicle according to FMCSR regulations.
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.