Quality Custom Distribution Capitol Heights , MD 20731
Posted 3 months ago
JOB SUMMARY: Supervises day-to-day transportation functions to ensure driver performance, customer satisfaction, and that Department and Company objectives for efficiency, reliability, and productivity are met or exceeded.
Hours will be Sunday through Wednesday, from 8PM -8AM.
Plans, implements, and monitors day-to-day transportation operations, including analysis of on-time reports, delivery reliability, off-load rate, and manpower needs. (25%) Reviews and schedules daily routing of equipment and manpower to meet customer needs in terms of contractual guidelines, special deliveries, supplemental deliveries, opening orders, etc. (20%) Resolves equipment failures or break-downs, providing advice and assistance to drivers, as well as submitting appropriate reports to leasing/maintenance provider for service and repair. (15%) Motivates employees, including performance evaluation, counseling, and problem resolution, to achieve a positive work environment. (20%) Supervises employees, including interpretation of rules in a union work environment, conflict resolution, and disciplinary action as required. (10%) Updates routing programs (XATA, CADEC) on a daily basis, including review of drivers' on-board computer reports to ensure that goals for efficiency and timeliness are met. (10%) Performs other related and assigned duties as necessary.
Supervises up to 100 or more employees, including hourly staff. Oversees operations with significant impact on GSF customer relations.
Driver performance, including hourly off-load rate, on-time delivery, and reliability
Customer and vendor relationships
Teamwork within the department and across departments
Safety of employees
Safety of facility and transportation equipment
MINIMUM QUALIFICATIONS: Education and experience equivalent to:
Bachelor's degree in management, business, or psychology from an accredited college or university.
3 to 6 years of work experience in transportation or food distribution, including supervisory responsibilities and union work environments.
Knowledge, Skills and Abilities
Knowledge of (B/basic; J/journey; E/expert):
Skill and ability to:
Supervise a diverse workforce of up to 100 employees
Resolve and report delivery issues between drivers and customers; other customer service issues
Supervise and motivate employees in a team-based environment
Interpret transportation operations anomalies and identify appropriate solutions
Prepare administrative and technical documents and reports
Work effectively in a general business environment, with a focus on high levels of quality and customer service
Travel via airplane and drive an automobile
Act in accordance with GSF's Values and Creed
Quality Custom Distribution