Krispy Kreme Fort Lauderdale , FL 33315
Posted 2 weeks ago
The Transportation Supervisor - is responsible for the direct supervision of the DFD Route Service Representative (RSR) team assigned to their location. This will include, but is not limited to, training, staffing and day-to-day management of the RSR staff. Leadership and coaching abilities, problem solving, and a commitment to teamwork are necessary for success in the role. Additionally, a clean, professional appearance, enthusiasm and customer-focused behaviors are required.
HERE'S A TASTE OF WHAT YOU'LL BE DOING
Customer Service
Daily dispatch of deliveries and fleet for assigned location within a direct store delivery network.
Assigning and supervising driver personnel with a focus on safety/regulatory compliance and controlling and maintaining delivery efficiency goals while meeting or exceeding customer service level expectations.
Facilitate proof of delivery procedures established by customers and/or company and ensure compliance
Daily reconciliation of routes
Address any customer complaints/concerns or inquiries promptly and appropriately
Handle difficult customer situations professionally
Communicate and execute planned POS related to promotional activities in accounts
Communicate all product needs by effectively utilizing order management system; specifically, fluctuations due to weather, demands, promotional activity etc. daily or as required by business demands.
Audit accounts for product mix, inventory, quality of product, and store staff feedback on driver performance
Supervision
Conduct formal and informal RSR performance evaluations with a focus on Safety, Customer Service and Efficiency, outlining:
Goals
Strengths
Opportunities
Develop action plans to achieve goals or address opportunities
Maintain schedule of "ride-withs" to evaluate driver performance
Monitor route progress daily
Verify route returns to settlement sheet
Ensure all positions are adequately staffed for daily operations and/or perform duties of any open department position as business requires.
Training
Train RSRs in the use of handheld computers
Train/coach RSRs to properly complete customer orders
Train/coach RSRs to properly conduct inventory reconciliation for SBT customers
Train RSRs to professionally and appropriately interact with customers
Train RSRs to focus on positioning, cleanliness and overall appearance of in-store displays as well as appropriate product placement on displays per established planograms
Train drivers regarding product quality and out of date product removal
Safety and Sanitation
Oversee the compliance of all safety and sanitation standards
Train drivers in safe driving practices and appropriate vehicle maintenance
Utilize the Vehicle Inspection and Damage Report Form to perform routine maintenance checks as required
Report any vehicle maintenance concerns to the District Manager, CPG Operations
Promptly and completely investigate and document vehicle accidents and/or employee injuries
Leadership
Uphold an ethic of teamwork with fellow employees
Maintain a sincere, courteous demeanor with both employees and customers
Work with management to improve performance and implement new initiatives
Use good judgment and avoid risk taking while operating a company vehicle
Other duties as assigned
YOUR RECIPE FOR SUCCESS
Organizational skills
Problem solving skills
Basic computer skills (MS Office Suite)
Ability to supervise and coach drivers
Ability to operate delivery vehicle safely
Basic math skills
Ability to read and write
Strong interpersonal skills
Must meet Krispy Kreme driving standards
High School Diploma or Equivalent
Ability to travel up to 10% for training or coverage
Previous route sales/delivery experience preferred
Previous job stability preferred
NY ONLY: Subject to any legally required accommodations and applicable state or local law, Krispy Kreme requires all employees in NYC to be fully vaccinated against COVID-19 as a condition of hire.
Krispy Kreme