Transportation Services Manager - Borgata

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Provide support to the Senior Manager Parking with direction and leadership for the property parking operations team, consistent with the MGM brand. Responsible for leading the parking team in achieving their stated operational goals including managing labor and overall financial performance. Owns the execution of parking strategy and the operational direction of the department. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards.

THE DAY-TO-DAY:

• Works closely with Director of Hotel Ops and Sr. Mgr Parking to implement strategic Initiatives provided by Hotel Strategy CoE for parking operations

• Assists in leading the implementation of policies, operating procedures, training programs, hiring, manuals, directives, work schedules, rules and regulations for all Valet operations team

• Responsible for employee engagement and guest experience for the Valet and Parking teams, utilizing the tools provided and through coaching, training, rewards and development

MINIMUM REQUIREMENTS:

• Bachelor's Degree or equivalent experience

• 2+ Years of experience management of employees

• Ability to work various shifts, including weekends and holidays

THE IDEAL CANDIDATE:

• 3+ Years of Experience in hotel or valet management

• Working knowledge of parking systems and operations

• Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs

• Broad management and leadership knowledge of parking operation

• Ability to utilize guest service satisfaction performance metrics to generate action plans to address service opportunities

• Excellent customer service skills

• Able to lead and mentor a team

• Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail

• Effective listening abilities and be able to make strong judgment call

• Intermediate to advanced knowledge of Microsoft PowerPoint, Outlook, Word and Excel

• Ability to effectively communicate in English, in both oral and written forms

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on shift

• Healthcare, financial, and time off benefits Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!