Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures.
Works as a team with other associates to maintain the best service standards available.
Comply with hotel safety and Loss Control Procedures.
Provide exceptional service to customers and employees when performing job duties and conduct oneself in a professional and business-like manner to reflect Northern Quest's high standard of excellence.
Always greet everyone with a smile, makes eye contact and verbally greets guests and co-workers from arrival to the property through departure.
Runs/Jogs safely to ensure promptness and urgency always.
Report accidents or injuries to management or security immediately.
Report unsafe conditions and anticipate hazards constantly.
May perform Traffic Control, Guest services or Shuttle duties when needed.
Record any damage to vehicle upon receiving or accepting a vehicle.
Reports to supervisor any dangerous vehicle prior to driving.
Have knowledge of all hotel emergency procedures.
Maintain four star/four diamond service standards.
Drives vehicle to and from private or central loading areas to and from Northern Quest Resort and Casino or other destinations according to assigned schedule.
Transports guests and or team members to and from the airport or other locations as assigned.
Assist disabled passengers into and out of vehicle, also assist with guest luggage etc.
Secure passengers' wheelchairs to restraining devices to stabilize wheelchair during trip.
Operates radio or similar device to communicate with base station or other vehicles to report disruption of service.
Monitor the vehicles' fuel lubricants and accessories.
Keeps records of trips and behaviors of passengers.
Fulfill any reasonable work requested by a Manager or Supervisor.
Provide exceptional service to customers and employees when performing job duties and conduct oneself in a professional and businesslike manner to reflect Northern Quest's high standard of excellence.
Use proper interpersonal skills when dealing with customers and employees.
Share information with other departments to facilitate their successful performance.
Ensure guest confidentiality standards are followed.
Responsible for maintaining a good attendance record.
Ensure control/protection of company assets.
May be required to be a panelist for the Internal Review Hearings.
This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.
High school diploma or general education degree (GED)
Experience in a four star/four diamond hotel preferred.
Ability to obtain and maintain a Kalispel Tribal Gaming License.
Valid State Driver's License (Must be in possession while operating guest or tribal vehicles).
Must be able to be insured by the company insurance carrier.
Must be able to drive both an automatic and manual vehicle.
Knowledge of Spokane and vicinity roadways.
No moving violations or accidents on driving record.
Hepatitis A & B vaccination required.
Available and willing to work nights, weekends and holidays as required.
Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.
Kalispel Hospitality: It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs: