Transportation Manager - North America, HQ

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The Commute & Transportation Services team manages transportation planning and transportation of Park and ride including On-demand management (TDM) programs for a Semiconductor campus and corporate office facilities in North America. The team is dedicated to providing employees with a variety of innovative transportation options that reduce their reliance on driving alone.

JOB SUMMARY:

The TDM Program Manager will work closely with the Regional Transportation Program Manager and other stakeholders to develop and manage a variety of TDM and campus mobility programs for corporate offices campus environment. Manage and improve on-demand or flexible carpooling, TNC services, and other creative commute options; ensure compliance with all air quality regulations; promote biking and walking options; manage TMA partnerships; and develop new pilots and technology solutions designed to reduce drive-alone commuting. Oversee all program data collection and financial analysis. Work with Clients and end user customers to deploy a best in class employee experience. This position manages a small team.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Act as a Subject Matter Expert (SME) and central liaison on all matters related campus mobility.

• Develop analyses, short range and long-range plans that address current and future mobility requirements across a broad number of worksites and buildings.

• Lead the review and development of advanced technology, data Analysis for both web and app-based, to build best-in-class, technology-oriented mobility programs.

• Respond to customer questions and concerns, as well as high-visibility escalations, in a timely, coherent, and service-oriented manner.

• Facilitate data analysis and reporting for supported program elements across multiple campuses, including participation data, environmental impact, and financials.

• Ensure site-level budgets are met.

• Plan and develop customized TDM programs. Program elements may include rideshare, transit, ride-hail, walking, bicycling, shuttles, last mile, and employee engagement programs.

• Lead conversations with transit agencies, Transportation Management Associations (TMAs), public officials and internal stakeholders to identify, fund and implement transit and other commute-related improvement projects.

• Partner with Procurement to source required vendors. Partner with Legal department to draft and negotiate transportation-related contracts for supported programs.

• Position may require management of commute-related air quality compliance programs, including data collection, employee surveys, and reporting.

• Contract with third-party vendors to perform specialized services as needed, including traffic counts, EV charging, etc.

• Meet onsite with site-level leaders in order to understand site-level requirements, build relationships, communicate program requirements, and develop positive ongoing working relationships.

SUPERVISORY RESPONSIBILITIES:

• May lead a small team as the business needs develop.

QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE:

• BA/BS in urban planning, real estate, geography, business, sustainability, or a related field. Advanced degree preferred.

• 1-3 years of experience, not including internships or coursework, working in transportation demand management or related field where relevant skills can be demonstrated.

• Demonstrated ability to work independently and pro-actively manage workload and time.

• Enthusiasm for / interest in sustainable transportation.

• Intellectual curiosity and a desire for continuous improvement.

CERTIFICATES and/or LICENSES:

• None

COMMUNICATION SKILLS:

• Experience building consensus across a diverse range of stakeholders and driving complex, cross-functional projects and programs forward in a fast-paced, visible, and client-facing environment.

• Clearly communicate, verbally and in writing, with a wide range of stakeholders including management, ground-level associates, Human Resources and external stakeholders

• Able to respond effectively to the most sensitive issues. Strong customer service skills and the ability to pivot with the changing needs of the business

• Make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.

• Motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

• Comfortable meeting and engaging with new people.

• Warm and engaging demeanor. Able to assess circumstances, empathize and offer help.

• Strong public speaking skills and the ability to lead short but effective meetings.

FINANCIAL KNOWLEDGE:

• Requires general knowledge of financial terms and principles.

• Ability to calculate intermediate figures such as percentages, discounts, and commissions.

• Ability to forecast budget based on demand and costs as well as maintain annual budget through review of monthly invoices for accuracy.

REASONING ABILITY:

• Ability to comprehend, analyze, and interpret complex documents.

• Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

• Requires analytical skills.

OTHER SKILLS and/or ABILITIES:

• Intermediate skills with Microsoft Office suite including Outlook, Word and Excel.

• SmartSheet, Tableau, Transportation Apps, and SharePoint experience preferred.

SCOPE OF RESPONSIBILITIES:

• Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.

• Errors in judgment may cause short-term impact to co-workers and supervisor.

Estimated compensation for this position is:

149,700.00 - 168,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site -Santa Clara, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

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