Transportation Manager In Des Moines, IA

American Medical Response Des Moines , IA 50301

Posted 2 weeks ago

More Information about this Job


The purpose of this position is to manage the relationship between Access2Care and its Central/NE Regional client base to deliver long-term stability, growth and success. The Transportation Manager is a resource for day-to-day client interaction, shares A2C performance results, communicates program enhancements and oversees basic account set-up within the A2C platform.

The Transportation Manager will work closely with all Access2Care departments to assure client expectations are exceeded and serve as an internal subject matter expert for all activities relating to services provided to the assigned accounts.

Essential Duties and Responsibilities:

  • Serve as the A2C liaison to our client's management team. Coordinate and lead regular meetings with the client to ensure issue identification and proactive problem solving.

  • Analyze client's markets and develop plans which match the supply of healthcare services appropriately to meet client demands.

  • Ensure optimal service levels to members of clients. Analyze performance data, modify processes, and ensure high levels of customer service.

  • Coordinate the resolution of service delivery challenges.

  • Respond to, document, and ensure follow up to all service inquiries received from internal and external customers in a timely and thorough manner.

  • Negotiate contract provisions and modifications ensuring effective, timely, and cost-efficient contract administration.

  • Maintain a thorough understanding of all existing contract provisions.

  • Participate in the assessment and development of Process Improvement Plans, Work Flows, Project Plans, Implementations, as required.

  • Develop, Distribute and Present reporting, i.e., dashboards, performance reports, proposals in a timely manner as required by client or contract.

  • Support the integration of client market expansion assuring a well-coordinated delivery of service.

  • Assist the sales/marketing team in presentations and business development efforts.

  • Review protocols at minimum, annually, revise and reissue as needed.

  • Recommend modifications to operations to process improve and contain costs.

  • Ensure compliance with policies and procedures and ensure continuous quality improvement.

  • Demonstrate that internal customers are as valuable as external customers; project appreciation and respect for all team members.

  • Support and foster a culture of honesty and integrity that fully conforms to the company's quality and compliance programs.

  • Actively develop, train and promote the use of work teams for process improvement; share information with others to increase the use of best practices.

  • Implement changes to integrate operational initiatives associated with organizational strategy.

Non-Essential Duties and

  • Perform other duties as assigned.

Minimum Qualifications:


  • Experienced EMT, Paramedic, or Dispatcher preferred, but not required.
  • B. A. or four-year degree recommended. May substitute equivalent work experience.


  • A minimum of three (3) year of experience in transportation, Medicare/Medicaid insurance or managed care is strongly preferred.

Knowledge and Skills:

  • Experience and/or working knowledge of health care industry

  • Familiar with a variety of transportation service concepts, practices, and procedures.

  • Basic knowledge and demonstrated leadership skills.

  • Applicant is expected to have knowledge of commonly used concepts, practices and policies within the business retention field.

  • Relies on extensive experience and judgment to plan and accomplish goals.

  • A wide degree of creativity and latitude is expected along with the ability to work independently.

  • Advanced computer skills including proficiency with programs such as Excel and PowerPoint

  • Well-developed organizational and time management skills.

  • Effective oral, written and interpersonal communication skills.

EEO Statement

EOE including Veterans and Disabled

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Store Manager Interview Day Des Moines IA

Family Dollar Stores, Inc.

Posted 1 week ago

VIEW JOBS 4/11/2019 12:00:00 AM 2019-07-10T00:00 COME MEET US AT OUR MANAGEMENT INTERVIEW DAY! Date: Tuesday, May 26st, 2015 Time: 11:00am – 1:00pm Address: Family Dollar Store # 1101 W 22ND STREET SIOUX FALLS, SD 57105 Looking for an exciting career where you can make the most of your talents? Then it is time to take a good look at Family Dollar Stores. FAMILY DOLLAR is one of the fastest growing discount chains in the U.S. with more than 8,200 stores in 46 states and 53 years of experience. We are hiring Store Managers and Assistant Managers in CITY, STATE . We offer a competitive salary and an outstanding benefits package including: medical, dental, 401K, paid vacation, and much more! If you wish to start a new career with a company that puts emphasis on developing internal talent to move up within the organization, we invite you to attend our Open House. For an on-site interview, apply online before the event at For Assistant Manager Positions please apply to: "Assistant Manager Interview Day Sioux Falls, SD Tuesday, May 26th, 10AM - 3PM" Position Requirements: Education: Prefer completion of high school or equivalent. Ability to read, interpret and explain to others operational directives (e.g., merchandise schematics, etc). Experience: Prefer store management experience in retail, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 40 lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays. Skills & Competencies: Customer Focus, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. IND123 Family Dollar Stores, Inc. Des Moines IA

Transportation Manager In Des Moines, IA

American Medical Response