Transportation Management Logistics Planner

The Transportation Management Logistics Planner ensures customer transportation needs are executed at a high level, processes and best practices are taught to new and existing Coordinators. Responsible to provide excellent customer service to the NFI customer base. This position reports to Transportation Management Account Manager and/or an Operations Director.

Shift: M-F 8A-5P

Essential Duties & Responsibilities:

• Manages and executes daily shipment activity for customers.

• Follows and reinforces client rules, parameters, and standard operating procedures

• Establishes and refines standard operating procedures

• Responds timely to client requests and inquiries

• Builds customer relationships with supply chain, warehouse, coordinator, and customer service contacts on their respective account(s)

• Resolves client issues quickly and efficiently

• Manages shipment routing guides

• Communicates with managed and incumbent carriers and tenders shipments based on customer route guide

• Collaborate with NFI brokerage account management and carrier sales

• Schedule appointments and executes shipment tracking procedures

• Executes intermediate shipment optimization activities

• Generates reports at the request of our customers or NFI Account Manager

• Manages shipment exception process

• Facilitates claims filing on behalf of customer

• Uses various transportation software platforms to facilitate shipment execution

• Assists with freight bill audit & payment processes through customer, carrier, and internal inquiries

• Provides support on miscellaneous projects as needed

Requirements:

• HS Diploma

• BA or BS Degree preferred, but not required

• 2 - 3 years' experience in customer service

• Supply chain software experience preferred

• Excellent verbal and written communication skills

• Strong attention to detail with excellent follow-up skills

• Professional aptitude, presentation and demeanor

• Ability to meet/exceed time-sensitive deadlines

• Ability to multitask and problem solve

• Ability to work collaboratively as part of a team

• Basic computer experience (E-mail, Internet)

• Experience with Microsoft Excel a plus

• The health and wellbeing of our employees is of utmost importance to NFI. As a result, obtaining a full regimen of the COVID-19 vaccine is required to perform this role. If you are hired, we will require you to: 1) prove that you are fully vaccinated against COVID-19; or, 2) demonstrate that you have a valid religious or medical reason not to be vaccinated and can still perform the essential functions of your role with a reasonable accommodation

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