Transportation Driver/Dispatch

Applicants are encouraged to apply early. The application review process will take place immediately and continue until the position is filled. This recruitment may close any time after the first review or when a sufficient number of qualified applications have been received.

Hiring range for this position is $36,816.00- $43,992.00. Initial placement for new employees is customarily at entry level through 35% percentile. Pay grade for this position is 12.  

Hours will vary. Sometimes might be needed to work the opening dispatch schedule.   Standard work hours are M-F 8:30 am to 5:30 pm. 

Must be 19 years of age or older and have 3 years of a clean driving record.

General Definition of Work:

Performs intermediate semiskilled work in dispatching and operating passenger vehicles to transport clients; assisting in overseeing operations. Work is performed under the regular supervision. 

Essential Functions:

• Transporting clients to designated sites; assisting with boarding and exiting vehicle.

• Responsible for scheduling trips and driver work hours for an efficient use of funding sources.

• Creating route schedules from appointment information received from clerks and transmitting schedules.

• Matching return trips to best available driver.

• Responsible for DHS car reservation calendar.

• Inspecting vehicle.

• Receiving and dispatching messages.

• Scheduling services.

• Preparing and maintaining files and records.

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Typical Tasks:

• Maintains contact with operator staff during the day for accurate up-to-date route placement.

• Receives messages for return and/or same day request trips and assigns to operator staff according to location and schedule.

• Informs operators of routing directions using RouteMatch software, internet, and own personal knowledge of the county and surrounding areas.

• Turns in pre and post trip reports to supervisor staff.

• Relay and receive messages from Demand Response Center staff, supervisors and other agencies to maintain accurate records on client status.

• Keeps contact with doctor offices for database corrections, updating information for Demand Response Center and operator staff.

• Contacts clients to correct or update information when necessary.

• Picks-up, drives and drops clients off at designated locations.

• Assists clients with boarding and getting off vehicles, including operating vehicle wheelchair lift equipment.

• Completes pre and post trip maintenance and safety inspections; performs general maintenance tasks.

• Documents mileage readings for riders on manifest log and completes other record keeping requirements.

• Operates 2-way radios to communicate with agency base for coordination of trips.

• Attends division and program in-services and trainings.

• Maintains vehicle cleanliness, both interior and exterior.

• Performs general office assistance work as required.

• Assists with maintenance scheduling for vehicles.

• Assists with maintenance of automated transit dispatch system.

• Performs work during emergency/disaster situations.

• Performs related tasks as required.

Knowledge, Skills and Abilities:

Thorough knowledge of regions traffic rules and regulations; ability to operate passenger vehicles and related equipment safely and efficiently; basic knowledge of radio 10-codes; working knowledge of office equipment and computers and applicable software applications; ability to remain alert and to remain calm during the periods of stress; ability to keep records and prepare reports; ability to establish and maintain effective working relationships with clients, associates and the general public; ability to relay clear and professional radio communications; ability to communicate effectively orally and in writing; and ability to attend work regularly.  Must be able to physically provide full service and assistance as required to ridership including, but not limited to the securement; transport; and mobility assistance requirements of the wheelchair bound and ADA populations.

Education and Experience:

Requires graduation from high school and some previous public transportation service and/or public health experience preferred. An equivalent combination of education and experience may be considered. Must be 19 years of age or older with 3 years of clean driving record.

Special Requirements:

Possession of an appropriate driver's license valid in the State of North Carolina.  Must meet all DOT requirements for the position.  Ability to obtain and maintain a commercial driver's license with proper endorsements and all required certifications; First Aid; CPR; Defensive Driver Course; Wheelchair Securement; Blood borne Pathogen.  Position is a safety-sensitive position as defined by the Drug-Free Workplace Policy.  Position is essential as defined by the Inclement Weather Plan. Must be 19 years of age or older.

Physical Requirements:

This is light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects, and some medium work requiring the exertion of 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects; work requires climbing, balancing, reaching, standing, pushing, pulling, lifting, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for depth perception, color perception, night vision, peripheral vision, visual inspection involving small defects and/or small parts, operation of motor vehicles or equipment, and observing general surroundings and activities; the worker is subject to inside and outside environmental conditions.   The worker may be exposed to blood borne pathogens and may be required to wear specialized personal protective equipment.

Supplemental and Contact Information:

Cabarrus County selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.

Degrees must be received from appropriately accredited institutions.  Transcripts, degree evaluations and cover letters may be uploaded with your application.  Applicants who obtained their education outside of the United States and its territories are expected to assume responsibility for having their academic degrees validated as equivalent to a degree conferred by a regionally accredited college or university in the United States.

Please be sure to complete the application in full. Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.  "See Resume" or "See Attachment" will NOT be accepted.

If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Processing applications will take an average of 6 - 8 weeks due to the high volume of applications received.  It is not necessary to contact the Human Resources Office to check the status of an application.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the most qualified applicants.  

For technical issues with your applications, please call the NEOGOV Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact HR at 704-920-2200.