Crane Worldwide Logistics Houston , TX 77020
Posted 2 weeks ago
Essential Job Functions
Heavy carrier interaction and communication daily via phone and/or email
Provide support for customer Track & Trace/POD inquiries
Resolve and track customer complaints and issues
Monitor loads for exception and manage exceptions to closure
Route and tender shipments using enabling technologies and business processes to ensure maximum value to customers and Crane, as required
Utilize methods and procedures to achieve process compliance and organization goals
Provide feedback and recommendations to drive continuous improvement at account and operational level
Maintain high level of customer service to both internal and external customers
Work cross-functionally between departments (engineering, analytics and execution)
Other duties as assigned
Other Skills & Abilities
Intermediate level skills with MS Excel such as freezing/unfreezing panes, hiding/un-hiding data, setting print titles & page breaks, linking workbooks, creating external links, re-directing links, customizing toolbars & menus, protecting a worksheet, filtering options, and chart formatting options
Intermediate level skills with MS Word such as including styles, mail merge, tabs, tables, columns and breaks, graphics, fields, headers and footers, working with margins, page orientation, and spelling/grammar
Physical Requirements
Talking, hearing and using hands to operate computer equipment
Vision abilities required by this job include close vision and the ability to adjust focus
May require client after-hours support on nights, weekends, and/or holidays via cell phone rotation and remote equipment or via in-office tools and phones.
Education & Experience
1 year of experience working in the logistics industry preferred
Bachelor's degree in Transportation, Logistics, or Business Administration preferred
Candidate must possess excellent communications skills, both written and verbal, and have a strong professional presence
Knowledge and understanding of the basic requirements for freight movement (truckload, LTL, air, small parcel) is required
Experience using analytical and judgment skills to solve problem
Certifications & Licenses
MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:
https://assessment.predictiveindex.com/bo/28w/Candidate_Link
WHY SHOULD YOU WORK FOR CRANE?
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
Quarterly Incentive Plan
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Come join the leader in logistics and take your career in the right direction.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
This position requires the final candidate to successfully pass an E-Verify Check.
More Information: http://www.dhs.gov/e-verify
Company benefits are contingent upon meeting eligibility requirements and plan conditions.
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