Transportation Controller - SF Municipal Transportation Agency - (9153) - (T00112)

This is a San Francisco Municipal Transportation Agency class-based test.

Application Opening: July 2, 2024

Application Deadline: Apply Immediately. Application filing will be open at least through July 16, 2024 and will close any time thereafter.

Recruitment ID: T00112

The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.

Our Vision: Excellent transportation choices for San Francisco.

Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system.

Role description

Under direction of the Transportation Operations Specialist, the Transportation Controller monitors bus, trolley, surface light rail and subway transit operations using console equipment and field devices which control, monitor, evaluate performance, provide public information, and related functions in the transportation network for the Transportation Management Center (TMC) and processes and synthesizes the integration of measurable traffic and transportation evaluation data (e.g. traffic volume, queue lengths, average delay, headway's, weather, etc.) gathered from multiple data collections systems. This includes real-time system operations in fields such as train control, bus dispatching, parking enforcement, emergency response/management.

Essential duties include:

According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code and are not intended to be an inclusive list.

• Monitors bus, trolley, surface light rail, and subway transit system operations using system devices and equipment to proactively assess information on operations activities and external conditions affecting operations. Monitors, controls, tracks, reports and dispatches personnel and vehicles as part of normal duties and to respond to incidents or natural catastrophes/disasters. Uses logs and shift transfer procedures, follows incident management, dispatching, contacting and reporting processes.

• Operates automated equipment systems in real time on computer workstations using complex software systems displayed on multiple monitors/systems. Uses tools such as Computer Aided Dispatch / Automated Vehicle Location (CAD/AVL), traffic signal control for bus rapid transit, control street level closed circuit TV cameras, posts messages to public information systems, coordinates with parking management systems, and the new digital radio system. This includes navigating between multiple open applications to optimize overall systems velocity and on-time performance objectives.

• Communicates visual or graphic information from the TMC display wall. Listens to and verbally interprets multiple-information sources. This includes verbally conveying all information clearly and succinctly in person, via telephone, radio, and through computer system applications.

• Analyzes operational information and understands applications of road and service maps, video image displays, graphical text data, icons, and transportation modes and symbols in written/digital formats. Comprehends visual or graphic information from display wall, matches video orientation with static images.

• Determines if real-time transportation data is abnormal, anomalous, or within applicable thresholds. Makes operational decisions, action plans, and recommendations, as necessary.

• Coordinates with relevant personnel to resolve breakdowns, safety issues, disruptions, and computer failures. Coordinates with other partners in transportation management (law enforcement, fire protection, parking control, etc.) functions and responsibilities.

• Prepares reports and correspondence, including incident reports, notifications, research regarding incidents and complaints. Maintains reports and records to ensure compliance with all federal, state, local and departmental policies and procedures.

• Issues violations consistent with both Rail and Bus Rule Book on safe operating procedures.

• Performs related duties and responsibilities as assigned.

Nature of Work: Requires working in a confined, and at times, highly stressful environment; sitting for extended periods of time; constantly viewing display monitors; and working rotating shifts, weekends, and holidays. In addition, employees may be required to wear headsets.

How to qualify

• Successful completion of all modules of the class 9152 Transportation Controller Trainee Program; AND
• Possession of Automatic Train Control System (ATCS) certification

Note on Minimum Qualifications

Completion of equivalent training programs from other public transit agencies will be considered upon receipt of detailed training curriculum and may be accepted only if candidates can demonstrate the technical competency required to complete the SFMTA training program.

VERIFICATION

All applicants, including employees of the City and County of San Francisco, must submit verification (proof) of training and certification needed to qualify. This required verification must be submitted by the filing deadline (postmark not accepted).

Verification of completion of all modules of the 9152 Transportation Controller Trainee Program, and the Automatic Train Control System (ATCS) certification: All applicants, including SFMTA employees, must submit a copy of BOTH the Certificate of Completion of all modules of the 9152 Transportation Controller Trainee Program, AND the Automatic Train Control System (ATCS) certification. Verification can be submitted by one of the following methods:

• Attach to the online application in the "Additional Attachment" tab, OR
• Email as an attachment to maggie.lau@sfmta.com; subject line "9153 Transportation Controller"

If you are unable to submit your verification by one of the above noted methods, please email maggie.lau@sfmta.com or call (415) 646-2446.

Failure to submit the verification of training and certification by the filing deadline (postmark NOT accepted) may result in disqualification of the application.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.

SELECTION PROCEDURE:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Training and Experience Evaluation (Weight: 100%):

Candidates who meet the minimum qualifications will be sent a link to the Supplemental Questionnaire via email after the closing of the application filing period. The Supplemental Questionnaire is designed to measure knowledge, skills and/or abilities in job-related areas required for this position which may include, but not limited to: knowledge of major functions of the Transportation Management Center (TMC) and Field Operations; knowledge of incident/congestion management; knowledge of computerized transportation systems; knowledge of safety; analytical ability; human relations ability, ability to use communications equipment; oral and written communications ability.

It is important that the information provided on the supplemental questionnaire be accurate, complete, and consistent with the information on the application. All statements made on the application materials are subject to verification.

What else should I know?

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months and may be extended with the approval of the Director of Transportation.

Medical Examination/Drug Testing:

Candidates who are being considered for appointment may be required to pass a medical examination. Candidates who cannot meet the medical requirement will be placed under waiver until this requirement is met. The medical examination will be administered only to those applicants who are being considered for appointment.

The San Francisco Municipal Transportation Agency (SFMTA) has determined that Class 9153 Transportation Controller is a "safety-sensitive" position, under regulations issued by the Federal Transit Administration (49 CFR Part 655). Federal law requires that all transit employees who perform safety-sensitive functions be subject to random, post-accident, reasonable suspicion, return-to-duty and follow-up drug and alcohol testing. All applicants for Safety-Sensitive positions shall undergo urine drug testing prior to employment and within 90 days prior to performing Safety-Sensitive functions for the first time. Receipt by the SFMTA of a negative test result is required prior to the employee being placed on the payroll. A positive, adulterated, negative dilute or substituted test will result in a decision not to hire, and the applicant's name will be removed from the list of eligibles for Safety-Sensitive positions. The SFMTA will not consider hiring any person who tested positive, adulterated, substituted or refused to submit to testing for a minimum of two years following the positive test.

In addition, each applicant who has worked for a Department of Transportation (DOT)-regulated employer(s) within the last two years will be required to sign a consent form, prior to appointment, authorizing SFMTA to obtain information from his/her prior employers concerning his/her drug and alcohol test history. Each applicant will also be required to provide SFMTA with information regarding whether, during the last two years, the applicant tested positive or refused to test on any pre-employment drug or alcohol test administered by an employer to which the applicant applied for, but did not obtain, safety-sensitive transportation work covered by DOT drug and alcohol testing rules. SFMTA will not hire any applicant for a safety-sensitive position who fails to provide this information or fails to provide written consent for the release of information from prior employers.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at Careers with Purpose | City and County of San Francisco (sf.gov).] The terms of this announcement may be appealed under Civil Service Rule 410.4. Such appeals must be submitted in writing to the San Francisco Municipal Transportation Agency ATTN: Human Resources Merit Section, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications, and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Additional Information Regarding Employment with the San Francisco Municipal Transportation Agency:

• Information About The Hiring Process

• Conviction History

• Employee Benefits Overview

• Equal Employment Opportunity

• Disaster Service Worker

• ADA Accommodation

• Veterans Preference

• Seniority Credit in Promotional Exams

• Right to Work

• Copies of Application Documents

• Diversity Statement

• SFMTA Employee Wellness Program

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process.

• Visit Careers with Purpose | City and County of San Francisco (sf.gov)

• Type "9153" in to the "Search by class or keyword" field.

• Click the link to open the Job Announcement.

• Select the "Apply Now" button and follow instructions on the screen.

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding the exam process, please contact the exam analyst, Maggie.lau@sfmta.com. ML | CBT-9153-T00112| CPE

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.