Transportation Assistant

Summary

The incumbent serves as an Escort/Transporter for VA Center for Development and Civic Engagement (CDCE) at the Detroit VA Medical Center with primary duties and responsibilities supporting the CDCE and/or Service Chief.

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Overview

• Accepting applications

• Open & closing dates

03/15/2024 to 03/26/2024

• Salary

$39,007 - $56,731 per year

• Pay scale & grade

GS 4

• 5

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Location

1 vacancy in the following location:

• Detroit, MI 1 vacancy

• Remote job

No

• Telework eligible

No

• Travel Required

Not required

• Relocation expenses reimbursed

No

• Appointment type

Permanent -

• Work schedule

Full-time -

• Service

Competitive

• Promotion potential

5

• Job family (Series)

2102 Transportation Clerk And Assistant

• Supervisory status

No

• Security clearance

Other

• Drug test

Yes

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Credentialing

Suitability/Fitness

• Announcement number

CBSR-12355032-24-MCU

• Control number

781998600

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This job is open to

• Internal to an agency

Current federal employees of this agency.

Clarification from the agency

Open to current permanent Detroit VA Medical Center employees only.

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Duties

The incumbent carries out required performance of this position as transportation program support to the CDCE Office. The program is designed to provide Veterans/patients, their families and visitors with staff who can respond quickly to inquiries, identify problems, and improve the experience of those visiting the campus.

The incumbent performs customer service guest relations, shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, politeness respect and dignity to others; relates well to people from varied backgrounds and different situations. He/She receives, greets and direct callers over the telephone and in person with precise clear instructions.

He/She can perform under pressure and under difficult circumstance and monitors emergency situations and responses. Inquires vary widely and information given requires explanation of office functions, describing specific requirements, providing basic instructions, or a similar degree of detail.

The incumbent addresses customers by answering questions concerning the location of outpatient clinics, outpatient area pharmacy, radiology and lab services and other areas of the medical center. The clinic locations and campus buildings served are laid out in a way that potentially causes major problems in directing visitors and locating functions and personnel. The incumbent will be responsible for knowing and explaining clinic locations at the Detroit VAMC.

He/She provides reliable, safe and timely assistance transporting and escorting patients to and from inpatient wards and clinics from other areas of the hospital, including clinical areas, parking garages and entrances. He/She will assist Veterans with severe physical, cognitive or emotional conditions, in wheelchairs or stretchers to ensure that they arrive to the appropriate location within the facility in a reasonable time.

The incumbent provides basic transport of patients to and from inpatient wards and outpatient clinics. He/She utilizes sound judgment and critical thinking skills to prioritize actions and meet urgent/ emergent patient needs in an unpredictable, rapidly changing environment of care. The incumbent recognizes the vast range of ages and special needs of our Veteran patients and provides for the individual and age-specific care accordingly.

The incumbent consistently transfers, and transports patients (traveling by golf cart, wheelchair, stretcher) for appointments or tests in a safe and efficient manner.

The incumbent demonstrates knowledge of VA Policies and Procedures and assists with orientation of new personnel in appropriate areas of expertise. They maintain confidentiality and integrity of all materials containing patient's identifiable and sensitive information in accordance with all federal laws and regulations.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: 8:30am

• 5:00pm, Monday

• Friday

Virtual: This is not a virtual position.

Position Description/PD#: Transportation Assistant/PD93162A and PD93162B

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job

• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.

• Selective Service Registration is required for males born after 12/31/1959

• You may be required to serve a probationary period

• Subject to background/security investigation

• Selected applicants will be required to complete an online onboarding process

• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/26/2024.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS05 position you must have served 52 weeks at the GS04. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

GS04

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS03 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Technical understanding of computer equipment; Using appropriate communication, customer service, and personal interaction foundational principles; Experience with standardized patient resident care and skills sufficient to perform basic patient transport; Knowledge of standard medical terminology and skills sufficient to provide and gather information related to patient/resident care.. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 2 years of education above high school with course(s) related to the occupation. OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond 2 years of education above high school.

GS05

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Technical understanding of computer equipment; Using appropriate communication, customer service, and personal interaction foundational principles; Experience with standardized patient resident care and skills sufficient to perform basic patient transport; Knowledge of standard medical terminology and skills sufficient to provide and gather information related to patient/resident care.. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years of education above high school with course(s) related to the occupation. . OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 4 years of high school.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The incumbent is required to stand and walk for prolonged periods of time along with sitting at computer for extended periods of time to perform work. The incumbent may be required to push a wheelchair, bend, or kneel to obtain information or assist patients.

The incumbent is required to carry light objects such as files, clipboards, medical records, etc.

A. Heavy lifting of 45 pounds or more

B. Moderate carrying of 15-44 pounds

C. Straight pulling for up to 2 hours

D. Pushing up to 4 hours

E. Use of fingers, both hands and legs required

F. Walking and standing for 4 hours

G. Repeated bending for up to 4 hours

H. Ability for rapid, simultaneous mental and muscular coordination

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

This job opportunity announcement may be used to fill additional vacancies.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.