Thank you for your interest in Waste Management. In response to COVID-19, we will be conducting our review process through creative solutions. Your patience and flexibility is appreciated as our process may involve virtual solutions and take longer than normal. Interview process and timing may be delayed and will vary by site.
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Attention All Experienced Professional Dispatch Self Starters
After applying please watch out for an email from Montage requesting that you complete a recorded phone interview. If you do not see the email please search your spam folder for "Montage"
Schedule: Shifts will be full 8 hours shifts M-F with occasional overtime and Saturday hours (flexibility required)
Pay: $17.50 starting depending on specific dispatch experience
This position is remote during COVID and flexibility with work location (from home or office) is required
At Waste Management, our Dispatchers receive a competitive total compensation package including:
Above average hourly compensation
Strong work/life balance that includes paid holidays and generous personal time off
Comprehensive and competitive medical benefits coverage, dental plans and vision coverage
Health care and dependent care spending accounts
Short- and long-term disability
Life insurance and accidental death & dismemberment insurance
Employee and Family Assistance Program (EAP)
Employee discount programs
401(k) plan with a generous company match
Employee Stock Purchase Plan (ESPP)
Resilient, values-based culture that drives safety, integrity in every action, respect and excellence in all we do
I. Job Summary
Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.
Works with sites and the service department to optimize routes based on needs of the customer.
Determines the daily level of driver staffing to provide best mix of responsiveness and productivity
Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field
III. Supervisory Responsibilities
This job has no supervisory duties.
The requirements listed below are representative of the qualifications necessary to perform the job.
Education: High School Diploma or G.E.D (accredited).
Experience: Six (6) months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively. Multi-tasking in a fast-paced work environment with excellent organizational skills.
B. Certificates, Licenses, Registrations or Other Requirements
C. Other Knowledge, Skills or Abilities Required
Computer skills with ability to handle multiple programs and systems
Must be able to communicate effectively and professionally via e-mail, telephone, and 2 way devices
Must have the desire and ability to learn Waste Management proprietary software applications
If this sounds like the opportunity that you have been looking for, please click "Apply."