Transition Coach

Grocery Outlet Leola , PA 17540

Posted 4 months ago

About the Training team:

The Grocery Outlet Training team is tasked with developing Aspiring Operator Trainees (AOTs). Our AOTs are the crucial pipeline of Independent Store Operators. We have a very rigorous development approach, accomplished by robust assessment, facilitating scalable learning and development, cultivating and communicating best practices and leveraging our unique culture. Our goal is to serve the AOT and Operator communities with integrity and accuracy while focusing on continuous improvement, collaboration, and FUN! We provide blended training programs including operator/mentor-lead in store immersion, classroom instruction, field workshops and online supplemental learning. Training focuses on developing business acumen, along with leadership, merchandising, and marketing skills.

About the role:

The Transition Coach is responsible for the smooth transition of AOTs to become self-reliant independent operators. The Transition Coach position is designed to optimize AOT success by assessing capabilities and fulfilling any remaining training/learning gaps throughout the AOT program. Additionally, the Transition Coach is responsible for helping in establishing appropriate store systems at business startup while supporting the efforts of the operators in the areas of store appearance, operational issues, marketing and merchandising.

What you will do:

More specifically, you will conduct assessments; provide training and document progress in the following areas -

  • Use of Point of Sale systems

  • General office procedures, including cash flow management, record retention, employment regulations and practices, and cash control

  • Inventory control procedures, including policies and systems related to markdowns, price changes, throwaways, over and short reporting, etc.

  • Inventory receiving procedures, including the use of RF scanning equipment, route deliveries, etc.

  • Physical inventory preparation

  • Ordering for optimal product assortment and inventory level

  • Merchandising standards

  • Business management practices

  • Financial acumen

  • Leadership and employee relations

  • Labor scheduling and allocation

  • Employee hiring and training

  • Local marketing and community involvement

You will also assist in implementing the following systems upon business startup including:

  • Office file, binder, clipboard setup and digital checklists

  • General office setup and organization

  • Setup of bookkeeping systems

  • Weekly receiving procedures

  • Required postings

  • Price integrity

  • Adherence to GOI's freshness standards

  • Safety/crisis plan

  • Internal and external theft controls

  • Internal store marketing systems including, adcaster usage, digital advertising, window banners

What you need to succeed:

  • Positive, and can do attitude

  • Travel within Central PA/Philadelphia store sites 85-100%

  • Excellent teaching skills

  • Strong organizational, problem-solving and analytical skills; able to manage priorities and workflow

  • Commitment to excellence and high standards

  • Strong written and verbal communication skills

  • Flexibility with your schedules

  • Strong Self-Motivation

  • Ability to Influence others

  • Ability to have fun and promote a fun work environment!

The following are preferred but not required:

  • Proven success managing and growing a business in a retail environment

  • Strong office and bookkeeping systems knowledge

  • Strong, customer-centric, merchandising skills

  • Proven P & L budgeting and business acumen skills

  • Excellent proven hiring/employee relations skills

  • Ability to read and interpret data in a retail environment

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